Hotel Guest Services Manager

hace 1 semana


Xico, México Marriott International, Inc A tiempo completo
Hotel Guest Services Manager

About the Role:

The Hotel Guest Services Manager is responsible for ensuring that all guests have an exceptional experience during their stay. This includes processing guest check-ins, verifying guest identity and payment, and assigning rooms. The manager must also ensure that all guest accounts are accurate and up-to-date, and that all payment types are processed correctly. In addition, the manager will be responsible for assisting management in training, evaluating, and counseling employees, and for developing positive working relationships with the team.

Key Responsibilities:

  1. Process guest check-ins and verify guest identity and payment
  2. Assign rooms and ensure accurate guest accounts
  3. Process all payment types and vouchers
  4. Assist management in training, evaluating, and counseling employees
  5. Develop positive working relationships with the team

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

About Marriott International:

Marriott International is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing exceptional service to our guests and to creating a positive and inclusive work environment for our employees.


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