Night Manager I
hace 3 semanas
Job Summary
The Night Manager I is responsible for overseeing all property operations during the overnight shift, ensuring the highest levels of hospitality and service are provided. This role represents property management in resolving guest or property-related situations, personally assisting in resolving issues and completing tasks.
Candidate Profile
Education and Experience
High school diploma or GED, with 4 years of experience in guest services, front desk, housekeeping, or a related field. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in guest services, front desk, housekeeping, or a related field.
Core Work Activities
Monitoring Property Operations
Ensure compliance with all Guidelines to Operations, proper uniform and grooming for employees, and a safe working environment. Manage period-end inventories and monitor employee hours.
Supporting Profitability and Revenue Goals
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Assist in responding to and resolving guest issues, and monitor cash handling procedures and overage/shortages.
Supporting Human Resources Activities
Promote participation in property safety-related programs, monitor employee attendance and records absences/tardiness, and promote teamwork and employee morale. Ensure all employees have complete knowledge of emergency procedures and create incentives to promote better service and profit for the property.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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