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Customer Support Specialist II
hace 2 meses
About the Role
Uber Freight is seeking experienced customer service professionals with a background in the transportation, supply chain, or logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner, all while providing excellent customer service to our customers.
Key Responsibilities
- Manage day-to-day aspects of billing and establish effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Correspond with customers and carriers regarding detention information and train customer users on the Transportation Management System (TMS), leveraging knowledge of customer business practices and workflow.
- Lead training sessions for Carrier Contacts as necessary on the Carrier Portal and identify patterns with shipper, receiver, and carrier performance to recommend actions for improvement.
- Set up new receivers, vendors, and suppliers and resolve financial discrepancies in TMS financials.
- Utilize TMS to actively manage on-time performance and automation objectives.
Basic Qualifications
- 1-2 years of related experience.
- Bachelor's degree.
- Advanced Spanish and English written, oral, and presentation communication skills.
Preferred Qualifications
- Knowledge of the freight industry.
- Reporting and analytics skills, including the ability to run Business Intelligence (BI) reports, validate information, and offer feedback and deliver insights to managers and customer contacts.
- Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas.
- 1-2 years of customer service experience.