Helpdesk Specialist

hace 7 días


Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

We are seeking a skilled Helpdesk Specialist to provide technical support for hardware and software issues. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Key Responsibilities:

  • Provide general L1 support for hardware and MS Office packages
  • Offer advanced technical support for in-house applications and developments
  • Answer technical support calls and escalate to other support groups as needed
  • Provide support based on email-generated requests or reports
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

Requirements:

  • Must be a Mexican citizen or have permission to work in Mexico
  • High school diploma required; copy of certificate of completion will be requested
  • Availability to work 45 hours per week
  • Interest in working on rotational shifts; full availability preferred
  • Advanced English and Deutsch skills (excellent pronunciation and fluency, C2 or native preferred)
  • Experience in customer service and/or technical support
  • Basic troubleshooting skills

Benefits:

  • Competitive salary
  • Permanent contract from day 1
  • Savings Fund- 13% of base salary (capped by law)
  • Grocery Tickets - 12% of base salary (capped by law)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (with full coverage for wife/husband and children)
  • Life insurance
  • Dental Insurance (with full coverage for wife/husband and children)
  • Discounts with selected Optics
  • Opportunity to grow in the company

About NTT DATA Services:

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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