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Business Development Management for Services for SaaS
hace 2 horas
Act as Business Development Manager, supporting the process of leads generation for CSS Brazil and Latin America, working on strategic initiative of Oracle Customer Success Services for SaaS and also monitoring and reporting the KPIs related to business development, pipeline generation and growth and status of the campaign.
The BDM will help develop a territory pipeline, working alongside the CSS Sales, Delivery and CSM teams to execute discovery assessments with customers, identifying the main pain points and opportunities for Oracle Customer Success Services. Also will work on internal data analysis to create and suggest leads for Sales Teams and interact with other line of business for opportunities identification of each lifecycle journey. As BDM will create and/or adapt services packets for the region with the guidance of step by step approval processes and commercial documentation and training to support Sales teams.
The BDM provides direction and specialist knowledge in applying the Application and Operational functional services to client business, defending why Oracle CSS is the best partner to help our customers with advanced services to reach their success. Facilitation of customer services portfolio/projects understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
As a BDM you will be responsible for providing commercial & technical support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Acts as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate advanced product features and CSS services benefits, services implementation roadmap, future direction and overall portfolio of services. Design, validate, and present Oracle CSS and solutions and develop and manage reference sites through high quality technical, professional client relationships, becoming customer´s Trust Advisory for Oracle CSS.
Interact with CSS Global areas and structure and local 3rd party partners to develop the services solutions, and follow internal processes for approval gathering.
Job duties are varied and complex, needing independent judgment. May have project lead role. Experience on Customer Success or Professional Services for Cloud Services and/or Cloud Applications (SaaS). Expertise on at least one Oracle Cloud SaaS Applications (ERP Cloud, HCM, EPM, SCM, etc) or 3rd Party Cloud Applications Vendors (ERPs, HCM, etc), Oracle Integration Services, PaaS for SaaS strategies and/or Oracle Applications Unlimited (like EBS, Siebel, Peoplesoft, Hyperion, etc). Strong verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Demonstrated ability to solve complex technical problems with accounts in complex technical environments. Ability to travel as needed. BS degree or equivalent; advanced degree desirable.
Desirable Certification on one Oracle SaaS Application and/or 3rd Party Cloud Applications (SAP, Microsoft, Salesforce, …)
Need to speak English.
