Intake Specialist con Experiencia en Customer Service
hace 2 semanas
Position Title: Intake Specialist
Location:
Chihuahua México
Shift: Availability from Monday to Sunday (Two days off which are continuous but are selected by the operation) The days off can be Frid - Sat // Sat-Sun // Sun-Mond.
NO ROTATIVE, once the schedule is assigned, it is fixed.
In Mexico Availability from 6:00 am to 10:00 pm (the schedule will be given in this time frame)
MUST HAVE:
Experience: 1+ year in customer service or call centers (BPO)
Languages: Bilingual (English & Spanish)
Job Description:
Answer calls with professionalism and empathy
Document and resolve inquiries
Provide excellent client service
Pay close attention to detail
Retain and document client/provider info
Responsibilities
Conduct consultations for potential cases
Sign up new clients electronically
Set initial clinic appointments
Review inquiry calls/emails
Process and file legal documents
Meet walk-in clients & communicate with partner firms
Data entry and case documentation
Secondary Duties:
Collaborate with other departments
Connect clients with legal teams
Direct calls from insurance/medical providers appropriately
Skills & Qualifications:
Multi-tasking in fast-paced environments
Organizational & tech proficiency
Microsoft Word, Outlook, DocuSign
Office equipment handling
Excellent client service skills
Calm under pressure
Empathy and sympathy for clients
Workday: Full Time (FT)
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