Intake Specialist con Experiencia en Customer Service

hace 2 semanas


Chihuahua, Chihuahua, México Solvo Global Careers A tiempo completo

Position Title: Intake Specialist

Location:

Chihuahua México

Shift: Availability from Monday to Sunday (Two days off which are continuous but are selected by the operation) The days off can be Frid - Sat // Sat-Sun // Sun-Mond.

NO ROTATIVE, once the schedule is assigned, it is fixed.

In Mexico Availability from 6:00 am to 10:00 pm (the schedule will be given in this time frame)

MUST HAVE:

Experience: 1+ year in customer service or call centers (BPO)

Languages: Bilingual (English & Spanish)

Job Description:

Answer calls with professionalism and empathy

Document and resolve inquiries

Provide excellent client service

Pay close attention to detail

Retain and document client/provider info

Responsibilities

Conduct consultations for potential cases

Sign up new clients electronically

Set initial clinic appointments

Review inquiry calls/emails

Process and file legal documents

Meet walk-in clients & communicate with partner firms

Data entry and case documentation

Secondary Duties:

Collaborate with other departments

Connect clients with legal teams

Direct calls from insurance/medical providers appropriately

Skills & Qualifications:

Multi-tasking in fast-paced environments

Organizational & tech proficiency

Microsoft Word, Outlook, DocuSign

Office equipment handling

Excellent client service skills

Calm under pressure

Empathy and sympathy for clients

Workday: Full Time (FT)


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