Intake

hace 1 día

Guadalajara, México Humanlinks México A tiempo completo

**Schedule**: Monday to Friday, 8:30 a.m. - 5:30 p.m. (Houston time)

**What Will You Do as an Intake Specialist?**

You will be the first point of contact between potential clients and our legal team. This role is essential for providing a warm, clear, and professional experience from the very first interaction, helping build trust and ensuring an effective transition into legal consultation.

**Key Responsibilities**:

- Answer inbound calls and make outbound calls to potential clients in both Spanish and English.
- Conduct initial interviews to identify the legal needs of prospects.
- Accurately record information in the corresponding platforms.
- Qualify prospects and schedule appointments with legal consultants.
- Confirm previously scheduled appointments.
- Provide timely follow-up to potential clients to maintain their interest and ensure continuity of the process.

**Position Requirements**:

- Excellent verbal and written communication skills in both Spanish and English (**mandatory**).
- Minimum of 6 months of experience in customer service, sales, or call center environments.
- Ability to work under pressure and meet weekly performance goals.
- Proficiency in digital tools such as CRM software, Google Workspace, and Zoom.
- Professional, empathetic, and client-focused profile.
- Willingness to receive continuous training on topics assigned by the firm.
- Ability to support and contribute to team performance indicators.
- High school diploma (required); university studies in administrative, legal, or communication fields are a plus.

**What We Offer**:

- Competitive salary in Mexican pesos.
- Performance bonuses and incentive programs.
- Benefits according to Mexican labor law.
- Opportunity to join a professional, dynamic, and client-oriented team.

Tipo de puesto: Tiempo completo

Sueldo: $13,500.00 - $15,000.00 al mes

Beneficios:

- Descuento de gimnasio
- Opción a contrato indefinido
- Seguro de vida

Escolaridad:

- Bachillerato terminado (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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