Bilingual Intake Agent

hace 3 semanas


Guadalajara, México Intugo A tiempo completo

_ADVANCED ENGLISH SKILLS REQUIRED_- HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED_THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.**RESPONSIBILITIES**:- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.**QUALIFICATIONS**:- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.- CUSTOMER SERVICE ORIENTATION.- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.**SCHEDULE**MONDAY - FRIDAY12:00 PM - 9:00 PM**SALARY AND BENEFITS**MONTHLY BASE SALARY $18, 500 PESOS+WEEKLY ATTENDANCE BONUS $700+$800 FOOD STAMPS4% SAVINGS STAMPS15 DAYS CHRISTMAS BONUS- *ALL MEXICAN LAW BENEFITS APPLY*_- THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO_Pay: $18,500.00 - $20,000.00 per month**Education**:- High school or equivalent (required)**Language**:- Advanced english (required)Work Location: In person



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