Technical Support Coordinator

hace 2 semanas

Saltillo, México CELEKTA Consulting A tiempo completo

As a Customer Support Coordinator you will be responsible for:
Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-only

Serving as an additional administrative and/or technical resource on active project implementations.

**Activities**:

- Actively Resolving Customer Technology Related Issues & Inquiries
- Respond to issue requests, notifications, and inquiries within specified time requirements
- Investigate and resolve issues and inquiries and provide timely updates from initial submission through resolution
- Regularly create or update documentation and training material in the Customer Support Knowledge Base
- Serve as An Additional Resource on Active Project Implementations
- Attend internal and customer meetings throughout project implementation
- Perform administrative and technical tasks assigned by the project’s Engagement Manager or Solutions Architect
- Assist in creating user guides and training material for product end users

**Requirements**:

- Bi-lingual in English/Spanish
- 1-2 years of demonstrated success working in either: operations, customer service, technology, or business analytics, preferably within the transportation Industry
- Experience with MercuryGate TMS preferred
- Experience with SaaS preferred
- Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files
- Experience with process, system integration, and database/data object relationship design
- Strong problem-solving and critical thinking skills.

**Work Schedule**:
This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we’re looking for coverage in the following shifts:

- Weekdays -_
- 5:30 PM to 2:00 AM
- 1:30 AM to 10:00 AM
- Weekends -_
- 9:30 AM to 6:00 PM
- 5:30 PM to 2:00 AM
- 1:30 AM to 10:00 AM

**What We Offer**:

- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $28,000.00 - $35,000.00 al mes

Lugar de trabajo: Empleo presencial

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