Technical Support Coordinator

hace 2 semanas

Saltillo, México CELEKTA Consulting A tiempo completo

As a Customer Support Coordinator you will be responsible for:Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-onlyServing as an additional administrative and/or technical resource on active project implementations.**Activities**:- Actively Resolving Customer Technology Related Issues & Inquiries- Respond to issue requests, notifications, and inquiries within specified time requirements- Investigate and resolve issues and inquiries and provide timely updates from initial submission through resolution- Regularly create or update documentation and training material in the Customer Support Knowledge Base- Serve as An Additional Resource on Active Project Implementations- Attend internal and customer meetings throughout project implementation- Perform administrative and technical tasks assigned by the project’s Engagement Manager or Solutions Architect- Assist in creating user guides and training material for product end users**Requirements**:- Bi-lingual in English/Spanish- 1-2 years of demonstrated success working in either: operations, customer service, technology, or business analytics, preferably within the transportation Industry- Experience with MercuryGate TMS preferred- Experience with SaaS preferred- Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files- Experience with process, system integration, and database/data object relationship design- Strong problem-solving and critical thinking skills.**Work Schedule**:This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we’re looking for coverage in the following shifts:- Weekdays -_- 5:30 PM to 2:00 AM- 1:30 AM to 10:00 AM- Weekends -_- 9:30 AM to 6:00 PM- 5:30 PM to 2:00 AM- 1:30 AM to 10:00 AM**What We Offer**:- Life Insurance policy for you starting 30 days after employment- Personal Health Insurance coverage for you - Major Medical- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year- Vacation time starting at 12 days. Additional days will increase per Mexican Law- Premium Vacation 50% vacation days (Prima vacacional)- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxesTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $28,000.00 - $35,000.00 al mesLugar de trabajo: Empleo presencial

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