Senior Technical Support Engineer

We are seeking a skilled and proactive **Senior Technical Support Engineer** to join our dynamic IT team.

This role requires a problem-solving mindset and technical expertise to ensure smooth operations across our IT infrastructure. You will play a key role in diagnosing issues, implementing scalable solutions, and driving automation to support organizational growth.

**Responsibilities**
- Build strong relationships with cross-functional teams to understand IT needs and business processes
- Resolve network, software, and hardware issues to minimize operational disruptions
- Address complex technical challenges effectively, ensuring system reliability and uptime
- Identify IT solutions to enhance overall operational productivity
- Collaborate with stakeholders to deploy scalable and effective IT infrastructure

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience
- At least 3 years of experience in System Engineering or a related role
- Proficiency in Google Workspace administration within enterprise environments
- Expertise in deploying Google Workspace security controls, including Context-Aware Access (CAA), SPF, DKIM, DMARC, and Data Loss Prevention (DLP) configurations
- Background in managing Google Workspace Advanced Device Management for platforms like ChromeOS, Android, and iOS
- Skills in automation using Google Workspace APIs and Google Apps Manager (GAM) for scripting and integrations
- Familiarity with device management for Windows, macOS, and ChromeOS with tools like Kandji and Intune
- Proficiency in enterprise identity management solutions such as Okta, Entra ID (Azure AD), and Google Workspace
- Capability to manage Google Meet hardware and deploy unified communication solutions
- Background in scripting languages such as Python and PowerShell for automation and integrations
- Strong communication skills to explain complex technical topics to diverse audiences

**Nice to have**
- Knowledge of Data Loss Prevention (DLP) tools and best practices
- Understanding of enterprise identity management platforms like Okta
- Expertise in advanced automation scripting to extend IT functionality

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.