Remote Vacation Rental Guest Services Coordinator
hace 8 horas
**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _**
**Job Title**:
**Remote Vacation Rental / Airbnb Guest Services Coordinator **(100% Work From Home)**
**Location**:Remote from Latin America
**Position Type**:Full-time
**Salary**: $1000 USD / month
**Schedule**:10:00 am to 6:00 pm PDT (Thursday through Monday)
Our client is looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in South California, United States. The position is considered full-time at 40 hours a week.
**Responsibilities**:
- Resolve guest inquiries and resolve them in accordance to company standard operating procedures
- Coordinate with vendors to schedule periodic and emergency repairs to the different vacation rental properties
- Manage the turn process for every unit and ensuring every cleaning team is properly assigned
- Help develop processes and systems to improve overall guest experience
- Provide timely reviews of guests on AirBnB and Vrbo platforms
- Blog writing about vacation rentals on company website to increase exposure and visibility to potential guests
**Requirements**:
- **Minimum of 2 years of remote customer service experience with US-based businesses**
- **Experience with the vacation rental industry is required**
- Experience with Microsoft and Google Suite
- Familiarity with Slack, Notion, Field Scheduling and CRM software
- Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise
- Excellent English and Spanish (written and spoken)
- Must have a strong work ethic and track record delivering results
- You must be reliable and show up on time.
**Application Disclaimer: Please Read Before Proceeding
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