Customer Success Specialist

hace 2 semanas

Ciudad de México Premise A tiempo completo

Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live there. We are backed by some of the top global venture capital investors as we take on legacy market research agencies with a new way of thinking about the world - removing the middleman between those seeking to understand our world and those living there.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.

Position Summary

Premise is growing, and we are looking to add a **Customer Success Specialist** in Mexico City.

This person will be capable of managing small accounts while overseeing and monitoring the entire operational process to ensure compliance and client satisfaction. Additionally, they will respond to client requests and foster strong, long-term relationships.

What You Bring Along
- 1-2 years of experience in market research industry or CGPs organizations (consumo masivo)
- 1 year of experience in market research industry, marketing or operational assistance.
- Strong communication, follow-up, and execution skills.
- Business administration, Marketing or Industrial Engineer careers
- Excel and Power Point skills
- Public speaking skills
- Assertive communication

What You Will Do
- Maintain and open sustainable and profitable business relationships, from the construction of strategies and continuous service.
- Follow up with other areas to have an optimal management of the products promised to our customers, ensuring quality and timeliness.
- Data analysis, presentation development, and value generation through actionable insights.
- Conduct constant visits to assigned clients to present management reports and value propositions.
- Follow up on action plans proposed to clients.
- Attend to requests, concerns or requirements of customers and manage the optimal level of response.

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