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Customer Success Insights Coordinator

hace 2 semanas

Ciudad de México CDMX NielsenIQ A tiempo completo

**Company Description**
Hybrid
**Job Description** Why Data Impact by NielsenIQ?**

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
- At Data Impact by NielsenIQ we collect over 60 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
- Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
- Today: Data-Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 45 countries, we are looking for new colleagues to join our great team in the USA
- A young but experienced and dynamic team with a resolutely start-up attitude and working environment.
- A uniquely diverse and international environment with more than 42 nationalities
- Real career development opportunities
- A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges.

**The Job**:
As a Customer Success Insights Manager, you are responsible for the client relationship from the onboarding phase through to renewal on accounts, as well as providing key insights to priority clients. The Customer Success Insights Manager will spend 50% of their time acting as a Customer Success Manager and 50% of their time as an Insights Manager. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a high-paced environment. Under the leadership of the Customer Success Director, you will join our growing American team to manage a portion of our clients in South America. Responsibilities include, but are not limited to:

- Drive onboarding and training clients on the tool
- Leverage Data Impact Dashboard to identify key insights for Customers
- Main point of contact for Client for customer requests, problems, and questions
- Maintain positive customer relationships by becoming an expert partner
- Recommend and close upsell opportunities and renewals for our Customers
- Deliver and communicate strong analytics and business reviews to our Customers
- Network to identify new needs from our customers and potential business growth
- Own strategic partnership and minimize customer churn
- Participate in events and forums
- Supporting the US Insights Manager to drive strong insights for priority clients across the South American business.

**Qualifications** Your profile**:

- Proficient in Spanish and English
- 2+ years of proven experience with FMCG brands, preferably in e-commerce
- Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you
- Highly organized and able to multi-task
- Strong analytical skills
- Customer Drive mindset, highly responsive, committed to building partnerships, and comfortable handling difficult situations
- Excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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