Sales Consultant Inbound and Outbound Calls

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country. Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years. At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work. The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **SML **| Sales Consultant** **THE POSITION** FSCR Sales Consultants primary goal is to book services with customers utilizing the current range of FSCR products (CRLO, FS1W CR/nCR). This role will guide customers through the household goods relocation quoting & booking process. This includes custom building full-service or labor only quotes specific to each customer's needs and as applicable, according to each corporate relocation client's specifications. The Sales Consultant must demonstrate strong customer service, organization, problem-solving, and decision-making skills. They must be able to work independently and within a team environment. In all aspects of the performance of responsibilities, the Sales Consultant is expected to be familiar with and make efforts toward the company's Mission, Vision and Values **WHAT YOU WILL DO**: - Generate tailor-made quotes to fit the needs of potential customers. - Quote Corporate Relocation Labor Only & Full-Service moves (CR & nCR) - Guide customers through the household goods relocation process. - Maintain an understanding of the unique needs & requests of each corporate relocation client and transferee. - Anticipate the needs of our clients and transferees. - Participate in the implementation of new clients. - Provide feedback on trends, needed improvements, escalations, and customer feedback to the FSCR Supervisor or Operations Manager. - Actively participate in training. - Input data into a CRM while holding a conversation; general multitasking. - Maintain an active calendar and follow-up schedule. - Be detail-oriented, ensuring all aspects of the move details are documented appropriately. - Critical thinking, reasoning and problem-solving skills, and continuous learning. - Recognize financial implication while constructing quotes/itineraries. - Turn prospects into well satisfied customers. - Assist with customer service or order needs as necessary or requested. - Strive to achieve individual and department team goals. **WHAT TO EXPECT**: - **Quick recruitment process** through video calls. - **Pay**:an attractive base pay rate per hour. - **Bonuses**: a compelling bonus plan to motivate you to go beyond and above to reach your goals. - **Training**:paid initial training, as well as on-going training to help you develop in your role and career. - **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing - **Support**:You're working from home but not alone Your team is available in real-time to help you be successful - **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you **WHAT YOU BRING**: - Experience as a LO Move Coach, Move Coordinator, or Counselor (preferred) - Cross training - Coach, Coordinator, Counselor (required) - Ability to communicate professionally with employees, customers, & Relocation partners - Ability to build rapport with customers & Corporate Relocation partners - Proficient with MS Word & Excel, G Suite (Gmail, Calendar, Docs), & Zoom - Detail-oriented multitasker with strong organization and problem-solving skills. - Goal/Result-Driven - For WFH: Adequate workspace that can facilitate inbound/outbound calls. - Ability to troubleshoot and resolve issues with equipment. - **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload. - **Equipment**:a laptop (or a desktop computer) and an internet connection that meet our minimum requirements. LI-DNI **What's next?** Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that enc