Customer Success Specialist

hace 4 días

Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

**Company**: KioSoft Technologies LLC

**_ Please submit resumes in English_**

**Key Responsibilities**:

- Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations.
- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.
- Onboarding and Training: Guide customers through the onboarding process, ensuring they understand how to use the product or service effectively.
- Product Adoption & Support: Monitor customer usage, identify barriers to adoption, and work proactively with customers to resolve any issues.
- Problem Solving: Act as the primary point of contact for customer inquiries and issues, collaborating with other departments (e.g., technical support, sales) to ensure prompt resolution.
- Customer Retention: Identify and prevent potential customer churn by addressing concerns, providing value, and offering solutions that meet client needs.
- Account Growth: Identify opportunities for upselling or cross-selling within existing accounts and collaborate with the sales team to drive revenue growth.
- Customer Feedback: Collect and relay customer feedback to product, sales, and marketing teams to continuously improve the product and customer experience.
- Metrics and Reporting: Track customer success metrics (e.g., NPS, customer satisfaction) and provide regular reports on customer health and success.
- Customer Advocacy: Become an advocate for the customer both within the company and externally, ensuring their needs and expectations are met.

**Skills & Qualifications**:

- Experience: 2+ years in a Customer Success, Account Management, or Client Services role, preferably within the SaaS industry.
- Communication: Excellent verbal and written communication skills with the ability to present information clearly and professionally.
- Problem Solving: Strong analytical and problem-solving skills, with the ability to resolve customer issues effectively.
- Relationship Building: Proven ability to establish and maintain positive relationships with clients and internal teams.
- Time Management: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Education: Bachelor's degree in business, marketing, or a related field (preferred). Advanced English
- **Why Join Us?**
- Potential for hybrid work environment
- Work in a collaborative, dynamic and global team environment.
- Competitive salary and benefits.
- Opportunity for professional growth and development.
- Contribute to making a significant impact on our customers' success.

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