Customer Service Experience

hace 6 días

Miguel Hidalgo, México Von Talent A tiempo completo

**Insurance Specialist**

**Key Areas of Responsibility**

Inputs data and creates spreadsheets showing the progress of the staff’s efforts to collect debts

Speaks with individuals who wish to speak with a supervisor

Approves and allows settlement and payment options

Supervises and coordinates activities of employees engaged in collecting overdue payments for charge accounts, credit card accounts, or loans from customers of banks, loan companies, department stores, oil companies, or other credit-card-issuing companies

Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts

Organizes collection workload based on the degree and amount of delinquency and assigns accounts to employees for collection

Monitoring delinquent accounts to identify potential collections opportunities, including delinquent accounts that may be eligible for liquidation

Reviewing accounts receivable records to identify delinquent accounts or accounts with high risk of delinquency

Coordinating with lawyers to collect on delinquent accounts that have been taken to court

Evaluating the effectiveness of collection methods used by the company to ensure that they are efficient and effective

**Qualification Requirements**

3 - 4 years of call center customer care experience, preferably in a technical environment.

Strong attention to detail, exceptional listening and analytical skills.

Basic Excel skills required.

Handling a group of minimum 8 persons and in expansion.

Bilingual skills desirable,

Sueldo: 14mil - 16mil

Prestaciones de Ley

Bonos

Horario: Lunes a Sabado

8am - 5pm

Zona Polanco

Tipo de puesto: Tiempo completo

Salario: $14,000.00 - $16,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Opción a contrato indefinido

Tipos de compensaciones:

- Bono de productividad
- Bono mensual

Idioma:

- Inglés avanzado (Deseable)

Lugar de trabajo: In person

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