Customer Success Manager
hace 4 semanas
**About Awesomic**We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.**Now Hiring**: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.**Location**: remote in LATAM and US; hybrid in San Francisco.**What You'll Do**:- Work with CS metrics to analyze data and improve customer experience- Establish clear retention goals and milestones to work towards- Minimize customer churn- Work closely with our Designers and Community Managers- Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps- Help process billing requests- Encourage upsells and cross-sells- Assist in customer onboarding and training- Identify customer needs and recommend appropriate solutions- Document customer interactions and follow up with customers- Ensure customer satisfaction by providing timely and satisfactory resolutions**About You**:- ** Are available to work in the Pacific timezone**- Have 3+ years of experience as a Customer Success Manager- Are a problem solver and can work independently- Have a self-driven, curious, and proactive nature- Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side- Are empathetic to people and are a patient and active listener- Care about customers’ happiness and want to make their journey with the product outstanding and efficient- Are a great communicator, and you speak fluent English- Are responsible, well-organized, and able to multi-task and prioritize- Are a friendly, open-minded person and a born troubleshooter- Have proven experience with Hubspot and Intercom and are willing to explore and try new tools**What's on us**:- You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;- You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;- You’ll have unlimited prospects to develop as a professional;- You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.**We'd love to meet our new Customer Success Manager soon
-
Customer Success Manager
hace 1 semana
Desde casa, México dLocal A tiempo completo**What’s the opportunity?**We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers.**What will I be doing?**:- Working with both our internal teams as well as clients.- Provide “voice of customer feedback” to internal DLOCAL teams.- Develop effective long-term key customer...
-
Customer Success Manager
hace 1 semana
Desde casa, México Altair Engineering A tiempo completo**Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...
-
Customer Success Manager
hace 1 semana
Desde casa, México WW AA A tiempo completo**Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...
-
Customer Success Manager
hace 3 semanas
Desde casa, México Ailet A tiempo completoCustomer Success Manager (Account)Required work experience: From 2 yearsFull time, remote work**About the company**We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We...
-
Customer Success Manager
hace 3 días
Desde casa, México Higlobe, Inc A tiempo completo**About Higlobe**We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...
-
Customer Success Manager
hace 2 semanas
Desde casa, México Divelement Web Services A tiempo completo(Remote) (Fluent in English)JOB SUMMARYDivelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...
-
Customer Success Manager
hace 3 semanas
Desde casa, México Ueni Ltd A tiempo completoThe Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...
-
Senior Customer Success Manager
hace 2 semanas
Desde casa, México ChiroQueens A tiempo completoCompany Overview: ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join...
-
Customer Success Manager
hace 2 semanas
Desde casa, México onebeat A tiempo completoWe are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with client business...
-
Customer Success Manager
hace 2 semanas
Desde casa, México Aloware A tiempo completo**About the job**:We’re never short of growth and learning at Aloware. Our mission is to provide advanced contact center solutions that would bring modern businesses back into the heart and soul of selling- building customer relationships. And we just passed our 500th happy client! That’s where we will need _your_ help. Our customer success team is...