Fraud Representative
hace 1 semana
**About PayJoy**
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
**This role**
The Fraud Operations Representative is responsible for conducting reviews and investigations of partners, stores, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.
**Responsibilities**:
- Monitor and analyze transactions for potential fraudulent activity, ensuring comply with the fraud prevention strategies and procedures.
- Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
- Develop and implement fraud prevention strategies and procedures.
- Collaborate with the customer service and operations teams to address and mitigate fraud risks.
- Conduct regular fraud risk assessments and provide recommendations for improvement.
- Prepare and present detailed reports on fraud trends and prevention measures when requested.
- Collaborate with Product, Sales, Customer Support, etcTeams to address and mitigate fraud risks.
- Assist in training and educating team members on fraud prevention and detection.
**Qualifications**:
- Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
- Minimum of 2 years of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.
- Knowledge of regulatory requirements and compliance standards in the country.
- Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
- Proficiency in using fraud detection software and tools.
- Strong learning aptitude.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**PayJoy Principles**
Finance for the next billion
- Ownership
- Break Through Walls
- Live Communication
- Transparency & Directness
- Focus on Scale
- Work-Life Balance
- Embrace Diversity
- Speed
- Active Listening
-
Fraud Operations Representative
hace 2 semanas
City, México PayJoy A tiempo completo**Acerca de PayJoy**PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
-
Fraud Operations Representative
hace 4 semanas
City, México PayJoy A tiempo completo**Acerca de PayJoy**PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
-
Operations Representative
hace 3 semanas
City, México PayJoy A tiempo completo**Acerca de PayJoy**PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
-
Validation Support Representative
hace 1 semana
City, México PayJoy A tiempo completo**Responsabilidades**:- Evaluación en tiempo real y transcripción de la información que falta en los documentos de identidad (INE/Pasaporte) de las ventas sospechosas señaladas por las herramientas automatizadas- Prevenir el robo de identidad y otros vectores de fraude, así como informar de ellos con precisión- Contribuir a la originación de órdenes...
-
Chief Risk Officer- Remote
hace 2 días
Mexico City Page Executive A tiempo completo10+ years in risk; leading teams and managing high-volume portfolios.Techincal knowledge in regultaroy, credit, fraud prevention, and compliance. About Our Client Fintech company that specializes in credit solutions through digital platforms. Job Description Credit Risk Strategy Define and enforce credit policies, scorecards, risk-based pricing, and cut-off...
-
Chief Risk Officer- Remote
hace 2 días
Mexico City Page Executive A tiempo completo10+ years in risk; leading teams and managing high-volume portfolios.Techincal knowledge in regultaroy, credit, fraud prevention, and compliance. About Our Client Fintech company that specializes in credit solutions through digital platforms. Job Description Credit Risk Strategy Define and enforce credit policies, scorecards, risk-based pricing, and cut-off...
-
Collections Representative
hace 2 semanas
City, México PayJoy A tiempo completo**Acerca de PayJoy**PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
-
Operations Representative
hace 1 día
City, México PayJoy A tiempo completo**Acerca de PayJoy** PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
-
Key Account Representative
hace 6 días
City, México PayJoy A tiempo completo**Acerca de PayJoy** PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
-
Key Account Representative
hace 3 días
City, México PayJoy A tiempo completo**Acerca de PayJoy** PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
