Customer Service Coordinator

hace 7 días

Ciudad Juárez, México GE HEALTHCARE A tiempo completo

**Job Description Summary**: GE HealthCare is a leading global innovator in medical technology and digital solutions, with over 100 years of experience in the healthcare industry and approximately 50,000 employees worldwide.

Drives the overall Order to Remittance (OTR) process (order entry, scheduling, backlog management) while supporting production operations through ship direct, manufacturing planning and international shipping.

**Key responsibilities/essential functions include**:

- Provide guidance to production team regarding job priority
- Daily release of product / part shipments against sales orders
- Update/maintain spreadsheets tracking product shipments
- Process international order documents thru Oracle, TA (Trade Automation) and TV (Trade Via).
- Knowledge and understanding of International Trade Compliance.
- Interact with freight forwarders.
- Ensure all orders are incorporated into the build schedule according to customer escalations and customer metrics.
- Regularly communicate order status reports to appropriate personnel
- Assist in incorporating best practice and identifying areas for efficiency improvement
- Perform other duties and/or special projects as assigned
- Perform Oracle required transactions to complete shipping process.
- Send (scan) out shipping documents to proper CSR (Customer service representative) pool and other concern parties.
- Perform Oracle required transactions to complete shipping process.

**Quality Expectations**:
Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and support corrective actions

**Required Qualifications**:

- **High school Diploma or local equivalent, active student**:

- **Proficient in basic mathematics**:

- **Ability to communicate well and work with others**:

- **Basic computer skills**:

- **Bilingual (English - Spanish)**

**Preferred Qualifications**:

- **Bachelor’s Degree or 2 years of experience in Materials and/or Customer Service.**:

- **2 years of production planning or production scheduling experience**:

- **Materials Replenishment Planning (MRP) system experience**:

- **Computer skills (Word, Excel, Access, Outlook)**:

- **Basic knowledge of Quality and Inventory control**:

- **APICS**:

- **Oracle**

GE HealthCare is an Equal Opportunity Employer where inclusion is essential.
This means all decisions are made regardless of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus and drive accountability—always with unwavering integrity.

Our compensation packages are designed to give you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

**#LI-MM7**
**#LI-OnSite**

**Additional Information**:
**Relocation Assistance Provided**:No

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