Onsite Support Coordinator-cdmx

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**Onsite Support Coordinator-CDMX**:

- Publication Date: Jan 24, 2025
- Ref. No: 526630
- Location: Mexico City, MX

**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

**Onsite Support Coordinator**

**Job in a nutshell**:
In this role you will be responsible for coordinating and optimizing support services, supervising procedures, validating technical documentation, and ensuring efficient resolution of technical issues.

**What will you be doing**:

- Coordination and local support.
- Supervision and execution of pre-established procedures.
- Validation of the technical documentation developed as part of the service.
- Support service to BASF in administrative tasks related to the service.
- Support in ITIL processes related to the service.
- Supervision of the development and solution of related technical problems.
- Administration of the asset management tool.
- Monitoring the development of IMAC.
- Coordination of additional services where transportation outside the offices is required.
- Support in process optimization.

**Requirements**:

- 6 - 10 years of experience in team coordination roles.
- Strong technical knowledge of different brands of computers and printers.
- Expertise in identifying the root cause of technical issues and strong troubleshooting skills.
- Advanced understanding of ITIL processes and best practices.
- Experience with asset management tools and validating technical documentation.
- Agile Foundations certification is required.
- Experience with ServiceNow is highly desirable.
- Excellent organizational and coordination skills.
- Strong problem-solving skills
- Outstanding customer service attitude
- Advanced English skills.

**Our benefits**:
Our compensation includes Mexican Legal benefits plus benefit above the law:

- Savings fund
- Major Medical Insurance (Including Dental, Visual, Telemedicine, others might apply)
- Life insurance
- Food vouchers
- Restaurant vouchers
- Attendance bonus
- Vacation bonus
- Christmas bonus (Number of days above the law)

Within our benefits package we offer you:

- Certifications, courses and trainings that are of curricular value.
- We have a platform to learn other languages in addition to English.
- Employees discounts agreements with different Universities, High schools, retail, entertainment, health, daycare, Language Schools and sports companies

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

**Choose your future. Choose Atos.**

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here