Senior Salesforce Business Analyst

Join our team as a **Senior Salesforce Business Analyst**, where you will serve as the key link between business stakeholders and the Salesforce delivery team.

**Responsibilities**
- Collaborate with business stakeholders to elicit, document, and prioritize requirements across Sales, Service, Marketing, and other functions
- Translate business needs into user stories, acceptance criteria, and process flows for the Salesforce development team
- Facilitate workshops, discovery sessions, and design reviews to align stakeholders and delivery teams
- Partner with Solution Architects and Developers to ensure requirements are understood and implemented correctly
- Perform impact analysis on new requests to evaluate feasibility and recommend solutions
- Support system testing by reviewing test cases, performing UAT coordination, and validating functionality against requirements
- Help define data requirements, security needs, and reporting metrics to support decision-making
- Maintain clear and consistent documentation for business processes, workflows, and system changes
- Act as a trusted advisor, promoting Salesforce best practices and platform capabilities

**Requirements**:

- 3-5 years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects
- Strong understanding of Salesforce core clouds (Sales Cloud, Service Cloud, Experience Cloud) and their capabilities
- Proficient in business process mapping, requirements elicitation techniques, and user story writing
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
- Experience with Agile delivery methodologies (Scrum/Kanban)
- Familiarity with Salesforce reporting, dashboards, and data model fundamentals
- English language proficiency at the B2+ level

**Nice to have**
- Salesforce certifications such as Salesforce Administrator or Business Analyst
- Experience with multi-cloud Salesforce implementations including Marketing Cloud and Health Cloud
- Knowledge of integration patterns, data migration approaches, and testing best practices
- Background working in regulated industries such as financial services, healthcare, or pharmaceuticals

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.