Senior Salesforce Business Analyst

Join our team as a **Senior Salesforce Business Analyst**, where you will serve as the key link between business stakeholders and the Salesforce delivery team.**Responsibilities**- Collaborate with business stakeholders to elicit, document, and prioritize requirements across Sales, Service, Marketing, and other functions- Translate business needs into user stories, acceptance criteria, and process flows for the Salesforce development team- Facilitate workshops, discovery sessions, and design reviews to align stakeholders and delivery teams- Partner with Solution Architects and Developers to ensure requirements are understood and implemented correctly- Perform impact analysis on new requests to evaluate feasibility and recommend solutions- Support system testing by reviewing test cases, performing UAT coordination, and validating functionality against requirements- Help define data requirements, security needs, and reporting metrics to support decision-making- Maintain clear and consistent documentation for business processes, workflows, and system changes- Act as a trusted advisor, promoting Salesforce best practices and platform capabilities**Requirements**:- 3-5 years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects- Strong understanding of Salesforce core clouds (Sales Cloud, Service Cloud, Experience Cloud) and their capabilities- Proficient in business process mapping, requirements elicitation techniques, and user story writing- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders- Experience with Agile delivery methodologies (Scrum/Kanban)- Familiarity with Salesforce reporting, dashboards, and data model fundamentals- English language proficiency at the B2+ level**Nice to have**- Salesforce certifications such as Salesforce Administrator or Business Analyst- Experience with multi-cloud Salesforce implementations including Marketing Cloud and Health Cloud- Knowledge of integration patterns, data migration approaches, and testing best practices- Background working in regulated industries such as financial services, healthcare, or pharmaceuticals**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.