Remote Dispatcher

hace 10 horas

Desde casa, México Hire Latam LLC A tiempo completo

**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _**

**Job Title**:
**Remote Dispatcher / Scheduler **(100% Work From Home)**

**Location**:Remote from Latin America

**Position Type**:Full-time

**Salary**: $1,500 USD /month

**Schedule**:

- 8 hour shifts during operating hours of 7:30am and 6pm CST
- 5 days a week between Monday and Saturday
- Saturdays required

**Job Overview**:
Our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday.

**Responsibilities**:

- Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
- Capturing accurately the appropriate information to set up an appointment for the customer.
- Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
- Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
- Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
- Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
- Take credit card payments over the phone, especially when groomers are outside of cell service.
- Run and analyze reports to assist in gaining and improving client retention.
- Keep management and other dispatchers informed of any issues, actions, or problems.

**Qualifications, Skills and Key Competencies**:

- Must have excellent verbal and written communication skills to be able to explain their services to customers, and book new and existing customer appointments.
- 3+ years of Customer Service or relevant experience.
- Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
- Basic knowledge of Google docs and sheets.
- Ability to multitask and manage multiple calls or issues at the same time.
- Positive attitude and a team player - we thrive on good vibes and supporting each other
- Excellent English level both written and spoken

**Benefits**:

- Embrace the remote life Work from the comfort of your home or your favorite coffee shop.
- Work-life balance
- International experience
- Learning & Development
- Paid time off
- Sundays off

**Application Disclaimer: Please Read Before Proceeding

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