Gerente de Customer Success

hace 4 semanas


Mexico City Covalto A tiempo completo



Covalto | El banco del futuro, hoy.

Somos una plataforma líder en banca digital y servicios financieros para pequeñas y medianas empresas en México. Ofrecemos un ecosistema de soluciones financieras, servicios bancarios y herramientas de análisis para PyMEs a través de tecnología de punta y productos innovadores.

Estamos buscando a nuestro futuro Gerente de Customer Success/Farmer

¿Cuáles serán tus actividades?

  • Desarrollar estrategias integrales de experiencia al cliente que reflejen las necesidades y expectativas de los clientes, alineadas con la visión y valores del banco.
  • Identificar oportunidades de mejora en los procesos y servicios existentes para optimizar la experiencia del cliente en todos los puntos de contacto.
  • Supervisar y dirigir a un equipo multidisciplinario encargado de implementar las estrategias/campañas de experiencia al cliente.
  • Implementar sistemas de seguimiento y medición de la satisfacción del cliente para evaluar el rendimiento y realizar mejoras continuas.
  • Analizar datos y retroalimentación de los clientes para identificar tendencias, áreas de mejora y oportunidades para la innovación.
  • Colaborar con equipos de marketing, ventas, tecnología y operaciones para estrategias lineales y garantizar la coherencia de la experiencia del cliente en todos los canales.
  • Colaborar en el diseño de procesos y políticas que mejoren la facilidad y eficiencia de los clientes al interactuar con el banco.
  • Colaborar par que los procesos de producto sean intuitivos y estén enfocados en las necesidades del cliente.
  • Supervisar la gestión de quejas y problemas, asegurándose de que se resuelvan de manera oportuna y que se tomen medidas preventivas para evitar recurrencias.
  • Promover la innovación y la adopción de nuevas tecnologías para mejorar la experiencia del cliente.
  • Identificar oportunidades para la implementación de soluciones digitales y automatización que faciliten la interacción con el banco.

¿Qué necesitas para estar en la posición?

  • Licenciatura concluida en Administración de Empresas, Marketing, o campo relacionado.
  • Experiencia de mínimo 2-3 años en una posición similar gestionado equipos de Customer Success/Farmer (preferible sector financiero, no obligatorio).
  • Inglés Intermedio.
  • Conocimiento básico de la regulación bancaria para publicidad.

¿Qué ofrecemos?

  • Sueldo Base Atractivo.
  • Prestaciones Superiores a las de la ley.
  • Esquema de Trabajo Híbrido.  

En Covalto estamos orgullosos de ser una empresa en donde prevalece la diversidad, la inclusión y la igualdad de oportunidades, independientemente del origen y condición ya que los colaboradores son prioridad para nosotros.


  • Customer Success Manager

    hace 2 semanas


    Mexico City Altair Engineering A tiempo completo

    Job Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...

  • Customer Success Manager

    hace 4 semanas


    Mexico City Teradata A tiempo completo

    Customer Success Manager Location: Mexico City, CDMX, Mexico Requisition Number: 217455 External Description: What You'll Do The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple...


  • Mexico City Sagan A tiempo completo

    Job Title: Customer Success CoordinatorLocation: Remote (PST Timezone)Work Schedule: Monday - Friday, 8AM to 5PM PST Job Description: Join our early-stage Fintech startup, revolutionizing fuel management for logistics companies. As a Customer Success Coordinator, you'll play a pivotal role in ensuring our clients maximize the benefits of our company, our...


  • City, México Outreach A tiempo completo

    **About the Team** The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. **The Role** The primary purpose of...

  • Customer Success Manager

    hace 4 semanas


    Mexico City Maersk A tiempo completo

    The Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in...

  • Customer Success Manager

    hace 4 semanas


    Mexico City Curv Group LLC A tiempo completo

    Customer Success RepresentativeReady to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team!About Us:With headquarters in Miami and Chicago, USA, we're not just a company;...

  • Customer Success Manager

    hace 4 semanas


    Mexico City Cloud Software Group A tiempo completo

    Overview The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...


  • Mexico City Infobip A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is...

  • Customer Success Engineer

    hace 4 semanas


    Mexico City Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...


  • City, México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...


  • Mexico City InEvent A tiempo completo

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...


  • Mexico City Bright A tiempo completo

    ☀️ About Bright:Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.In just a few years, we've become Mexico's #1 residential...


  • Mexico City Cisco A tiempo completo

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...


  • Mexico City Tiger Text A tiempo completo

    transforming the way clinical care teams work and communicate.The Customer Success Manager (CSM) is a pivotal role focused on maximizing customer value and success through TigerConnect’s clinical collaboration platform. This role is designed for a proactive, strategic thinker who excels in building strong customer relationships and guiding clients through...


  • Mexico City Uptalent.io A tiempo completo

    We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and...


  • Mexico City Extendeal A tiempo completo

    Extendeal es la plataforma de compra inteligente para farmacias que está transformando la industria farmacéutica. Nuestra tecnología permite, a dueños y responsables de farmacias, conseguir los mejores precios y hacer sus operaciones diarias de forma eficiente. Con impacto real en Latinoamérica, estamos buscando un Customer Success Specialist con...


  • Mexico City Sagan A tiempo completo

    Job Title: Customer Success Coordinator - LatamLocation: Remote (CST Timezone) Work Schedule: Monday - Friday, 8 AM to 4 PM CST Job Description: As the first point of contact for our customers, you will handle a variety of responsibilities, from responding to inquiries and managing calls to facilitating lead bookings and overseeing payment processes. This...


  • Mexico City Odoo A tiempo completo

    Odoo es un ERP, un conjunto de aplicaciones de gestión empresarial que incluye una gama de herramientas de fácil uso para optimizar y rentabilizar los negocios. Con una comunidad global activa y una red de partners establecida en más de 120 países, contamos con 8 millones de usuarios alrededor del mundo y con más de 1500 descargas diarias. Crecemos...


  • Mexico City Odoo A tiempo completo

    Odoo es un ERP, un conjunto de aplicaciones de gestión empresarial que incluye una gama de herramientas de fácil uso para optimizar y rentabilizar los negocios. Con una comunidad global activa y una red de partners establecida en más de 120 países, contamos con 8 millones de usuarios alrededor del mundo y con más de 1500 descargas diarias. Crecemos...


  • Mexico City Zendesk A tiempo completo

    Job DescriptionOur Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk! We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value! A key fixture of our Success team is the work our CSMs do to understand...