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Associate, Support Engineer
hace 4 meses
The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
This is an onsite job opportunity.
Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide support for a fast growing group of team members in multiple divisions
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware of gaps in skills, works to improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Define, implement, and leverage process (change, incident, problem) management functions
Basic Qualifications:
Intermediate-Advanced English fluency
High School Diploma, GED, or equivalent certification
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
Preferred Qualifications
Bachelor’s Degree
3+ years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
3+ years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to
