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Supervisor Customer Service
hace 3 meses
Tu función
Realizar el seguimiento a las operaciones de exportación y/o Importación marítima, así como llevar control y supervisión de desviaciones en dichas operaciones
Tus responsabilidades
1. Revisar y administrar el FSL de los embarques para asegurar un correcto seguimiento a la administración / KPIs financieros:2. Notificar al equipo de TLM/Pricing en caso de discrepancias sobre las tarifas de compra vs tarifas de venta
3. Validar que los chek list de implementaciones sean llenados correctamente para los negocios que esten a su cargo
4. Dar solución de problemas de clientes en conjunto con gerente de servicio a clientes
5. Establecer instrucciones de emisión de facturas y notas de crédito
6. Dar soporte para la solución de problemas referentes a liberación de contenedores y despacho aduanal realizados por la compañía.
7. Asegurar que el proceso facturación se este llevando a cabo de acuerdo a los KPIs financieros y/o reglas de negocio establecidas a nivel cliente.
8. Mantener actualizadas las tarifas de compra y venta por cliente
Las actividades son enunciativas más no limitativas
Tus habilidades y experencias
Licenciatura en Negocios internacionales, Comercio Exterior o carrera a fin
Experiencia en Supervisión mínima de 2 años
Experiencia en la industria forwarding
Dominio en el producto marítimo
Nivel de Inglés avanzado
