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Account Manager
hace 4 meses
Job Purpose:
Key account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts. Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships
Responsibilities:
Develops the partner (incl. growth opportunities., account planning, digital platforms etc.)
Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits
Form strategic plans to develop and execute against current business and drive growth
Discover and exploit incremental business through excellent customer relationships
Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU’s)
Identifies project opportunities together with BDM
Gathers information from the customer in order to plan an effective approach that demonstrates an understanding of requirements in order to build a successful proposal.
Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix
Identify customer needs and problems and look to resolve or escalate to the relevant business units
Gather customer insights through profiling and analyzing the account set, creating and taking actions to maximize opportunities
Ensure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRM
Drive usage of TD SYNNEX’s e-commerce tool (InTouch) by effectively promoting its benefits with customers
Maintain and improve customer Service Level Agreements
Develop a clear understanding of TD SYNNEX’s working practices and business objectives to drive customer engagement
Knowledge Skills and Experience:
3-4 years of industry/direct customer experience
Outstanding customer relations skills
Excellent communication skills, particularly face-to-face
Able to deliver powerful, succinct and convincing presentations to all levels
Gravitas and business credibility are essential
Excellent sales skills including negotiation and pursuing results
Strategic planning skills
A knowledge of product set is an advantage
Previous experience in the IT industry would be desirable
Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
TD SYNNEX Statement:
TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, TD SYNNEX will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter
TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
