Team Manager
hace 4 semanas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Purpose
This position requires strong leadership, coaching skills, and expert level follow through. You must be able to cut through ambiguity and be comfortable with rapid prioritization/re-prioritization as needed. You will be working with other cross-functional groups that will have varied technical experience, so simple, clear communication is key in this role.
Essential Duties
Proficient in English having excellent oral and written communication skills.
4+ years of experience in leadership role
Sound exposure to Agile methodology
Manage and ensure internal customer expectations (US) are met from a work delivery standpoint.
Strong people management skills.
Strong Team Player with good time management, interpersonal & presentation skills.
Good Conflict management and listening skills.
Coaching and evaluation of the team members.
Go Getter attitude to handle challenging development tasks. Demonstrate a strong positive CAN-DO attitude with a strong focus on results and delivery.
Adaptability, portray a positive attitude, Flexible, Multitask orientated.
Works under limited to moderate supervision, accept guidance and utilize information
Other Duties
Coach engineers to foster healthy team collaboration
Remove roadblocks & hold a standard of transparent communication
Will establish and maintain key relationships with internal and external customers to ensure work products are delivered promptly
Will drive initiatives, collaborate with other teams and resources
Required Qualifications
Bachelor’s Degree or relevant experience in place of education
Information Technology Field and/or Acquirer Industry experience
Google Suite experience
Preferred Qualifications
Experience in Payment Card Industry
Good experience in IBM Mainframe tools and Technologies like Cobol, JCL, VSAM, DB2, IBM File Manager, CA-7, Endevor etc. Working knowledge of MQ Series would be an added advantage.
Ability to understand business needs and translate into technology solutions, Also, able to articulate technical solutions in language understood by business users.
Provides expert advice/guidance to all levels for application documentation, procedures, methodology and standards.
Career Path
Lead Developer
Program, Project, or Operations Manager
Competencies
Strong verbal and written communication skills.
Collaborates effectively with others
Skills / Knowledge - Developing professional expertise in applying company policies and procedures to resolve various issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs
Industry Knowledge - Continued self-education as it relates to current or future roles within the team
Incident Response - Knowledge and skills to contribute to all phases of Incident Response.
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