Service Delivery Manager- Americas

hace 4 semanas


Mexico City Edenred A tiempo completo

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Leadership: Develop the skills, attitude and business awareness of members within the Team so as they perform at optimal level Quality: Ensure high quality of deliverables to the business. Take ownership and accountability for problem resolution| arising from deliverables.  Performance : Ensure that SLA’s are being met and adhered to. Development of members in the team to increase their skill set Improvement: Continually aim to improve the support and reporting processes of PPS Service Delivery

Process driven approach with exposure to one of the following control frameworks ITIL, Six Sigma, PCI DSS, SOC or others

Provide support, direction, supervision and coordination of activities for First and Second Line Teams and monitor their progress and expectations. Refinement of Incident Management processes to align with ITIL/Six Sigma/ISO framework Meeting Incident SLA levels
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