Account Manager
hace 3 semanas
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
As an Indie Campers Account Manager & Acquisition Analyst, you will be responsible for driving the growth of our marketplace by acquiring new listings, managing host relationships, and ensuring high levels of host satisfaction for the North American region. Your role will involve analyzing acquisition data, managing accounts, and implementing strategies to reduce churn rate. You will report directly to the Marketplace Senior Manager and work from our central HQ, collaborating closely with the Growth, Revenue Management and Operations teams to ensure alignment with overall business goals.
WHAT WILL YOU WORK ON?
- Acquisition Strategy: Develop and implement strategies to acquire new listings in the region, driving marketplace growth.
- Account Management: Manage relationships with hosts to ensure high levels of satisfaction and engagement.
- Churn Reduction: Implement strategies to reduce churn rate and retain hosts on the platform.
- Performance Analysis: Monitor and analyze acquisition and account management performance data to identify trends, insights, and opportunities for optimization.
- Host Support: Provide exceptional support to hosts, addressing their needs and resolving issues promptly.
- Performance Monitoring: Track and report on key performance indicators related to net new listings, churn rate, and host satisfaction.
- Cross-functional Collaboration: To align acquisition and account management strategies with overall business goals.
- Process Improvement: Identify and implement opportunities for process improvement and innovation in acquisition and account management activities.
- Industry Insights: Stay informed about the latest industry trends and best practices to ensure our strategies are effective and innovative.
WHO ARE WE LOOKING FOR?
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in account management, business development, or related roles.
- Strong understanding of acquisition and account management strategies.
- Excellent organizational and time management skills.
- Strong problem-solving and analytical abilities.
- Effective communication and interpersonal skills.
- Proficiency in account management and CRM tools is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and commitment to operational excellence.
- You thrive in fast-paced environments and feel comfortable with ever-changing situations.
- You are motivated by taking ownership of your tasks and driving continuous improvement.
- Fluency in English is mandatory.
Are you ready to Go Indie?
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