Customer Service-Integrated Suply Chain

hace 5 meses


Mexico City Kuehne+Nagel A tiempo completo
JOB DESCRIPTION Estamos en busca de un Customer Service Specialist para el equipo de Integrated Suply Chain en nuestra oficina corporativa de Ciudad de México.

Your Role

Participar de la implementación de nuevos negocios a fin de asegurar la corecta coordinación y dar seguimiento sobre los servicios requeridos por los clientes asegurando el monitoreo del servicio y seguimiento del pronostico del volumen pactado.

Your Responsibilities

1. Validar información del cliente, recibir la solicitud de cotización y entregar el check list
2. Dar seguimiento en el proceso implementación (validar check list, subir información a carpeta compartida y participar en la junta de implementación, alta de agente aduanal y asegurar el correcto Set up en sistema)
3. Realizar solicitud de reserva (Validación de guidelines, tarifas de compra y venta, vigencias de tarifa, proporcionar itinerarios,gestionar carta de intrucciones, crear Standard shipment, generar Consignment ID, generar ticket para solicitud de booking, cargar información en e-file)
4. Realizar solicitud de reserva a Carrier y/o oficina de origen (Casos de importación)
5. Coordinar el pesaje, ingreso de información en sistema y envío de información al carrier
6. Seguimiento y monitoreo de las operaciones a cargo
8. Ingresar Invoice Entry + Cost Entry + Confirm Expected GP en sistema a fin de asegurar la correcta provision de los servicios utilizados y Apoyar en las instrucciones y preparación de embarque
9. Realizar monitoreo de fecha de arribo y solicitud de liberación
10. Envíar documentación comercial , confirmación de booking y validar pedimento.
11. Atender los requerimientos y necesidades de los clientes asignados
12. Crear y mantener SOP y/o WI (Standard Operational Prodecure y/o Working Instructions) de las cuentas a cargo. 

Your Skills and Experiences

Titulado (Negocios Internacionales , Ingeniería Industrial, de Transporte o carrera afín)

Experiencia mínima de 2 años en un puesto similar 

Experiencia en Freight Forwarder-Producto marítimo

Inglés avanzado

Habilidades:

Iniciativa y Compromiso

Fomento de la Colaboración y Trabajo en Equipo

Desarrollo de Negocios y Soluciones

Defensa de la transformación

Desarrollo Personal y de los demás

Garantía de excelente atención al cliente



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