Associate Sales Operations Specialist
hace 2 meses
Zendesk is looking for a driven Sales Operations Specialist to join our high-performing Go-to-Market (GTM) team At Zendesk, you will have a major impact on the growth and direction of the North America Enterprise, Mid-Market, and Commercial business.. You must have a growth mindset, love to collaborate with high caliber teammates, and be passionate about driving positive change.
As a key member of the GTM Operations team, your mission will be to work with Sales Operations leadership to accelerate sales cycles and deal closure by manipulating large data sets that produce insights into sales performance. Sound exciting? We'd love to talk
What you’ll do
Sales Planning & Analysis: Contribute to the analysis that enables operational success of Zendesk’s North American sales organization, including forecasting, pipeline analysis, target setting, and identifying new revenue opportunities
CRM Data Quality: Monitor data and performance of sales and marketing activities to identify trends, gaps, and opportunities; identify, highlight and resolve data quality issues
Operational Support: Partner with Sales teams to provide responsive guidance and support and create comprehensive written documentation of sales operations processes.
Business Partnership: Build and maintain strong relationships with go-to-market leaders and become the advisor for forecasting and sales productivity
Performance Management: Contribute to the creation and management of performance tracking systems, including KPIs, dashboards, that enhance data-driven decision-making
Who you are
Excellent written and verbal communication skills
Demonstrated analytical ability, especially with spreadsheets
Organized, with strong project management skills, attention to detail and with a strong growth mindset
Strong proficiency in Google Suite (docs, sheets, slides)
Experience with a CRM system
Experience in operations, sales, marketing, or customer success
Familiarity with SQL a strong plus
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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