Sales Operations Associate

hace 2 semanas

Mexico City Stripe A tiempo completo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Global Deal Management’s (GDMs) primary goal is to ensure operational excellence across deal cycles, increase revenue through the development of transformative commercial constructs, and drive closure of Stripe’s Account Executive managed portfolio. GDM’s reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GDM drives change across go-to-market, positively impacting Stripe users and cross-functional teams.

We’re going to achieve excellence by supporting deals consistently based on deal size thresholds, being solution-oriented, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you

In this role, you will be responsible for operationalizing the internal controls required for our revenue contracting processes. This is an important role, including supporting deal approval frameworks and governance enforcement. 

Responsibilities

Complete deal approval workflows including support and management of approval matrices, use of standard operating procedures, and administration of approval tooling
Maintain quality control of custom negotiated agreements prior to release within internal service-level agreements or time-based deadlines
Triage Deal Review requests and manage approval processes
Support revenue contracting controls to ensure new products and commercial constructs are contracted correctly
Quickly build credibility and trust with internal customers
Provide strong operations and communication skills
Analyze our processes and instigate changes to help scale our operations and improve user experience
Work closely with other Stripe teams to improve our business
Gain unique insights into how thousands of businesses on Stripe scale and operate
Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
Be a part of building a brand new team and operational culture for Stripe
Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

You have a user first mindset and are energized by the challenge of solving difficult problems
You have excellent communication skills in English, both written and verbally
You excel in analytical thinking and problem solving
You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross team collaboration and support

Preferred qualifications

Prior experience or knowledge in deal management and revenue contracts
You have experience with sales processes and Service Level Agreements (SLAs)

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

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