Account Coordinator
hace 1 semana
POSITION SUMMARY
The is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing C.H. Robinson customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer’s business/freight moves as planned and takes actions to resolve exceptions when they occur. They will leverage our processes and technology to drive efficiency. This position is aligned to a portfolio of customers. As a critical customer support contact, the Account Coordinator ensures customer commitments are met, resolves issues, drives continuous improvement, and articulates customer value.
The Account Coordinator role will develop your business knowledge, sales acumen, and the foundational skills to enable a flexible career path in a variety of critical customer-oriented roles at CH Robinson.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Customer Service:
- Establishes contacts and builds relationships with customers to understand the customer’s needs
- Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
- Manages conflict and navigates difficult conversations with the customer using tact and diplomacy
- Responds to customer inquiries and provides updates related to exception management in a timely manner
- Ensures quality execution against expectations, identifies issues, and implements solutions Reviews internal and customer data inclusive of customer aligned KPIs for quality and accuracy
- Empowered to execute the customer pricing strategy set by account management team focused on capturing profitable market share
- Grows the business by listening to customers’ needs, communicating opportunity to Account Management, and providing key customer specific knowledge to influence results
Process Efficiency:
- Leverages available tools and resources to implement efficiencies
- Learns and applies knowledge of best practices to maintain consistency and gain efficiencies across the network
- Utilizes data/reporting to identify and improve service results in order to meet customer expectations
- Partners with internal resources to ensure account processes and SOPs are complete and adhered to
- Site Specific: Minimizes manual processes when possible without diminishing customer value
Execution:
- Leverages technology for order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)
- Executes customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer
- Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner
- Collaborates with operations teams to effectively standardize tasks
- Leverages operations teams to execute process effectively and efficiently
- Performs non-standardized operational work as needed to ensure a high-level customer experience
- Site Specific: Owns results of assigned area of responsibility
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High School Diploma or GED
- Site Specific: Fluent in Spanish and English (written and verbal)
Preferred:
- Bachelor’s degree from an accredited college or university
- Customer Service experience
- Site specific: previous industry experience
- Attention to detail, accuracy, and problem solving
- Basic proficiency in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.
-
Account Coordinator
hace 5 días
Santiago de Querétaro, Querétaro de Arteaga, México C.H. Robinson A tiempo completoJob SummaryThe Account Coordinator role at C.H. Robinson is a critical customer support contact responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to...
-
Account Coordinator
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México C.H. Robinson A tiempo completoJob SummaryThe Account Coordinator role at C.H. Robinson is a critical customer support contact responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to...
-
Account Coordinator
hace 2 días
Santiago de Querétaro, Querétaro de Arteaga, México C.H. Robinson A tiempo completoJob SummaryThe Account Coordinator role at C.H. Robinson is a critical customer support contact responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to...
-
Account Coordinator
hace 1 semana
Querétaro, Qro., México C.H. Robinson A tiempo completo*** The Account Coordinator is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing C.H. Robinson customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer’s business/freight moves as...
-
Account Coordinator
hace 2 meses
Ciudad de México, CDMX C.H. Robinson A tiempo completo**POSITION** SUMMARY** The Account Coordinator for CDMX is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing C.H. Robinson customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer’s...
-
Logistics Coordinator
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completoJob Title:Logistics CoordinatorJob Summary:Charger Logistics Inc. is a world-class asset-based carrier seeking a dynamic Logistics Coordinator to join our fast-paced Customer Service team. As a Logistics Coordinator, you will be responsible for providing exceptional customer service, managing logistics operations, and ensuring seamless delivery schedules.Key...
-
Account Coordinator
hace 3 meses
Ciudad de México Multiplica Talent A tiempo completo¿Es usted un profesional digital apasionado y ambicioso, listo para dar el siguiente paso en su carrera? Tenemos una oportunidad emocionante para un coordinador de cuentas freelance para nuestro cliente en EEUU, una agencia de marketing digital dinámica y en crecimiento. Buscamos profesionales freelance con dominio avanzado del idioma ingles (+C1) y con...
-
Accounts Coordinator
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completoJob SummaryCharger Logistics Inc. is a world-class asset-based carrier with a strong presence in North America. As a leading logistics provider, we are committed to delivering exceptional customer service and innovative solutions to our clients. We are seeking a highly motivated and experienced Logistics Account Manager to join our team based out of our...
-
Marketing Account Coordinator
hace 4 semanas
Ciudad de México, Ciudad de México Edelman A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Marketing Account Coordinator to join our team at Edelman. As an entry-level account position, this role will learn the fundamentals of client service excellence and Communications Marketing programming.Key ResponsibilitiesProvide client service administration, including preparing client status...
-
Facilities Operations Coordinator
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Brp A tiempo completoJob SummaryAs a key member of the BRP team, the Facilities Coordinator will be responsible for coordinating all activities related to the facilities building frame and plant engineering. This role will also involve coordinating all maintenance tasks of the building frame and facility services, including outsourcing services such as cleaning, gardening, and...
-
Facilities Coordinator
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México BRP A tiempo completoAbout BRPBRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Our company is rooted in a spirit of ingenuity and intense customer focus.Our CultureWe value diversity and strive to create an inclusive workplace where every employee feels like they belong, where they can...
-
Logistics Coordinator
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completoAbout UsCharger Logistics is a world-class asset-based carrier with a strong presence across North America. With over 20 years of experience, we have established ourselves as a leading provider of logistics solutions.Job SummaryWe are seeking a dynamic and customer-focused individual to join our fast-paced Customer Service team as a Logistics Coordinator. As...
-
Credit & Collection Coordinator
hace 2 meses
Santiago de Querétaro, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completoPOSITION SUMMARYThe Credit and Collections Coordinator role combines a focus on timely collections and dispute resolution with ensuring adherence to complex tax regulations.POSITION DUTIES AND RESPONSIBILITIESEssential Functions• Manage portfolio of accounts through calls, emails, and on-site visits• Upload invoices into the customers’...
-
Logistics Coordinator
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completoJob Title: Logistics CoordinatorLocation: Santiago de Querétaro, MexicoCategory: Customer ServiceExperience: Mid SeniorWe're proud to say we've been named one of the top companies in the industry. Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics...
-
Facilities Coordinator
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México BRP A tiempo completoAbout BRPBRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Our company is rooted in a spirit of ingenuity and intense customer focus.Our CultureWe value diversity and strive to create an inclusive workplace where every employee feels like they belong, where they can...
-
Logistics Coordinator
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completoJob Title:Logistics Coordinator (weekend coverage)Location:Global OperationsCategory:Logistics and TransportationExperience:Entry-LevelJob DescriptionWe're proud to say we've been recognized as a top logistics provider.Charger Logistics Inc. is a world-class asset-based carrier with a strong presence in North America. With over 20 years of experience...
-
Logistics Coordinator
hace 4 semanas
Ciudad de México, Ciudad de México Trouw Nutrition A tiempo completoKey Responsibilities:As a key member of the Trouw Nutrition team, the Logistics Coordinator will be responsible for ensuring the smooth transportation of goods and materials. This will involve:Receiving and verifying documents, materials, and instructions from supervisors or expedition plannersChecking documents for accuracy and reporting any discrepancies...
-
Account Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México LexisNexis Risk Solutions A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented Account Support Coordinator to join our team at LexisNexis Risk Solutions. As an Account Support Coordinator, you will play a critical role in delivering process excellence and data quality contract order management, working closely with the Sales team and customers.Key...
-
Project Coordinator
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleWe are seeking a highly skilled Project Coordinator to join our team at Thomson Reuters. As a Project Coordinator, you will play a critical role in ensuring the successful delivery of projects from conception to delivery.Your key responsibilities will include:Coordinating project schedules, including resource allocation and task...
-
Logistics Coordinator
hace 2 semanas
Ciudad de México, Ciudad de México C.H. Robinson A tiempo completoJob SummaryThe Account Coordinator role at C.H. Robinson is a critical customer support contact responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing customers. This position will partner with operations, supply, and/or capacity resources as an active member of an account team...