Credit & Collection Coordinator

hace 3 semanas


Santiago de Querétaro, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

POSITION SUMMARY
The Credit and Collections Coordinator role combines a focus on timely collections and dispute resolution with ensuring adherence to complex tax regulations.

POSITION DUTIES AND RESPONSIBILITIES
Essential Functions
•    Manage portfolio of accounts through calls, emails, and on-site visits
•    Upload invoices into the customers’ portal.
•    Resolve billing disputes through negotiation and problem-solving.
•    Escalate severely delinquent accounts to external collections.
•    Process customer inquiries and reconcile invoices/credit memos.
•    Maintain accurate customer data in SAP, including customer name, credit limits and payment terms to accurately bill.
•    Establish credit limits based on risk assessment within grant of authority.
•    Collaborate with cross-functional teams on credit memos, cancellations, and rejected complementos.
•    Monitor and report credit concerns to management.
•    Contribute to process improvements and support daily operations.
•    Participate in credit-related projects and conduct account reconciliations.
•    Deliver invoices/billings to customers when physical copies are required.
•    Research and implement sales tax procedures changes based on SAT regulations.
•    Reconcile SAT, SAP and 3rd party invoices & complementos to ensure all documents are accounted for properly.
•    Understand and apply SAT laws to ensure business operations are compliant.
•    Collaborate with 3rd party vendor to ensure invoice compliance with SAT protocols.
•    Perform additional duties as assigned.

Supervisory / Managerial Responsibilities
•    None

Travel Requirements
•    Approximately 10% travel based on customer demand, primarily within Mexico    
•    Limited oversees travel may be required

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE
•    Bachelor’s degree in accounting or related field
•    Minimum 3 years of experience in credit and collections
•    Proficient Microsoft Office (Excel, Word, PowerPoint) 
•    Excellent interpersonal skills to establish and maintain effective relationships with internal and external stakeholders
•    Bilingual in English and Spanish is required.
•    Ability to meet deadlines

BENEFICIAL EDUCATION, SKILLS AND EXPERIENCE
•    Accounts receivable accounting and IFRS and local GAAP knowledge is preferable 
•    
Demonstrated competencies in the areas of process improvement
•    Proficient in major ERP system (Detecno, HANA) 
•    Good analytical and problem-solving skills
•    Team-focused, results oriented
•    General experience in a multi-national company.

 



Required Skills

Required Experience


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