IT Support Engineer

hace 2 meses


Mexico City SAP A tiempo completo

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

This is an Early Talent Role 

Meet your team:

LCO is a global organization that support 24/7 operation for large customers that demand specific KPI to ensure business continuity. LCO team is located mainly in Germany, India, Romania, and Mexico.

 

What you bring:

We expect you to participate in our LCO team by supporting the team in quality control and follow-up global initiatives.  Goal is to upskill your knowledge in SAP technology by theorical trainings and practical experience with Mexico team, this plan is structured for 9-12 months to complete your onboarding to our operational activities.

 

Ensuring Day to Day quality service delivery by:

  • Defining and tracking various service quality KPIs and SLAs for our customers
  • Working together with the team towards improving several day-to-day operational tasks
  • Supporting leads on different improving initiatives
  • Driving projects and programs related to process improvement initiatives on the daily operational activities.
  • Able to coordinate and orchestrate the work between the teams.
  • Able to build up quality management reports for operations teams - Strong collaboration with different regions.

Requirements:

  • 1+ years’ work experience in IT technologies.
  • Good communication skills in English.
  • Availability for operations and 24/7 delivery.
  • Understanding of SLA/KPI tracking · Familiar with ITIL concepts of Service Management and Root Cause Analysis
  • Management of multiple activities requiring cross team coordination

Nice to Have

  • ITIL Certification
  • Creation and reporting to executive managers.
  • Able to communicate successfully at different levels of the organization.

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398945  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.



  • Mexico City CRH Talento en IT A tiempo completo

    En CRH Talento en IT, estamos en búsqueda Customer Support Engineer de para laborar de forma RemotaBeneficios: Contrato directo con cliente. $90,000 brutos / Esquema 100% nómina / prestaciones superiores (fondo de ahorro, 30 días aguinaldo, Seguro de Vida, SGMM, vales de despensa)  Requisitos:·        Lic. Sistemas, Tecnologías de la...

  • IT Support Analyst

    hace 2 meses


    Mexico City Idemia A tiempo completo

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

  • Support Engineer

    hace 1 mes


    Mexico City Virtualent A tiempo completo

    Support EngineerVirtualentAbout UsHey there! We're an IT staffing company that’s all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex...

  • Support Engineer

    hace 2 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...

  • IT Support Engineer

    hace 4 meses


    City, México TikTok A tiempo completo

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • Mexico City 0360 BSS Mexico A tiempo completo

    Beiersdorf Shared Services HUB in Mexico City is a dynamic and proactive IT Hub for Beiersdorf IT, playing a crucial role in enabling global business success. We collaborate closely with our well-known brands (such as NIVEA), functions, and markets to deliver innovative, reliable, and efficient information and data technologies. In the IT Operations...


  • Mexico City KAL A tiempo completo

    Job Summary As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There is a rota in place,...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...

  • Storage Engineer

    hace 3 semanas


    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Storage Engineer.Requisitos:Storage Engineer AZKA IT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Shell-scripting SupportRequirements:Skill- Unix / Linux Skills - Shell Scripting - SQL - Oracle Database SQL - PL/SQL - Database configuration - Contol-M - English - Unix console knowledge - Automated...


  • Mexico City KeepTruckin A tiempo completo

    Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives...

  • Full stack Engineer

    hace 1 mes


    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Full-stack engineer.Business:Financial technology platform designed specifically for nonprofit organizations. It offers a comprehensive suite of financial management tools, including banking, expense...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Oracle Financials Techno Functional Support.The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functionalproblems. The key skills used on a daily basis are - high level...

  • IT Support Specialist

    hace 2 semanas


    Mexico City AvantStay A tiempo completo

    What we are looking for…AvantStay, a fast-growing, venture-funded company in the booming short-term rental industry, is seeking an IT Support Specialist. We want someone who has strong technical skills as well as experience delivering outstanding customer service. Our IT team is small but highly capable, and this role will be a key contributor to the...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions. Work to administer a system: user accounts passwords, resets, setting up rules, track issues,...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...


  • Mexico City Alia Integrando Talento A tiempo completo

    A leading IT services company that helps businesses monitor and support cloud and data services infrastructure networks, is looking for its next Technical Support Engineer.Requirements:5 years of Techincal Support Experience in either networking or security Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal...

  • SRE Engineer

    hace 3 meses


    Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Site Reliability EngineerRequirements:The Site Reliability Engineer (SRE) plays a crucial role in the design, implementation and maintenance of highly available, scalable and reliable systems.  Technical...


  • Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...