Customer Success Inbound Agent

hace 1 mes


Mexico City Doctoralia Mexico A tiempo completo
Descripción del empleo

Brindar asesoramiento a especialistas de la salud que tienen inquietudes sobre la plataforma y su aplicación, tanto a través de llamadas entrantes y salientes como mediante la gestión de casos y tickets. Nuestro objetivo es resolver las inquietudes de los especialistas en el primer contacto y promover activamente el uso de las herramientas digitales disponibles para ellos.

  • Asesorar a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamadas y video llamadas Inbound/Outbound así como tickets/casos
  • Atención de calidad mundial, enfocada en satisfacer las necesidades de los especialistas de la salud
  • Aclaración de dudas sobre la plataforma y su uso asegurando la resolución en una sola llamada
  • Cumplimiento de los KPIs de servicio y productividad
  • Seguimiento diario de incidencias reportadas con el equipo de soporte para su resolución
  • Buscar en todo momento dar solución al primer contacto y considerando la experiencia de cliente como lo primordial manejando conversaciones difíciles por medio de negociación y alcance de acuerdos

Requisitos

  • Experiencia al menos de 1 año con métricas de satisfacción del cliente y productividad: FCR, SLA, CSAT, AHT, ATS.
  • Experiencia con el paquete de productividad de empresas de tecnología (paquete de Google, Slack, Salesforce)
  • Experiencia en uso de CRM
  • Experiencia con manejo de clientes difíciles (manejo de oposiciones)
  • Experiencia deseable en centros de contacto inbound and outbound


Información adicional

Beneficios

  • Salario base + comisiones 
  • Prestaciones de ley
  • Beneficios adicionales: 22 días de vacaciones + 1 día de cumpleaños, Vales de despensa, Seguro de gastos médicos, Seguro de vida, Descuentos, Fondo de Ahorro 
  • Modalidad de trabajo híbrida


  • Mexico City Doctoralia Mexico A tiempo completo

    Descripción de la empresaDoctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la...


  • Mexico City Doctoralia Mexico A tiempo completo

    Descripción de la empresaDoctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la...


  • Mexico City Nutanix A tiempo completo

    The Opportunity Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success at Mexico City  This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.  The ideal...


  • Mexico City Altair Engineering A tiempo completo

    Job Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...

  • Manager, Customer Success

    hace 2 semanas


    Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers...

  • Customer Success

    hace 1 mes


    Mexico City Trust People A tiempo completo

    Empresa mexicana dedicada a recopilar y administrar DATA crediticia, está en la búsqueda de un:Customer Success / financieroRequisitos:2 años de experiencia en la gestión omnicanalExperiencia como customer success en el sector fintechTitulado en Marketing o a finesConocimientos en base de datos.Experiencia en SaaSResponsabilidades:Diseñar y seleccionar...


  • Mexico City iQor A tiempo completo

    Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller....


  • Mexico City Maersk A tiempo completo

    The Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in...

  • Senior Agent

    hace 5 meses


    Mexico City iQor A tiempo completo

    Job Summary: We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer...


  • City, México Outreach A tiempo completo

    **About the Team** The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. **The Role** The primary purpose of...


  • Mexico City Infobip A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is...


  • Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...


  • Mexico City InEvent A tiempo completo

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...


  • Mexico City Global Executive México A tiempo completo

    Global Executive está buscando el próximo Coordinador de Customer Success para una destacada empresa transnacional del sector financiero Estamos buscando un Coordinador de Customer Success para liderar la definición e implementación de estrategias omnicanal que aseguren una experiencia excepcional y consistente para nuestros clientes en todos los...


  • Mexico City Uptalent.io A tiempo completo

    We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and...


  • Mexico City Cisco A tiempo completo

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...


  • City, México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...


  • Mexico City SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Mexico City Maersk A tiempo completo

    The Opportunity: Customer Success Team Leader We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center...