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Account manager
hace 4 meses
The Job
As account management / customer success , part of our distribution team, your mission is to provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency.
You will work with a team of distribution & marketing partnerships to a network of indie artists and labels. You will support the team to ensure customer success and engagement in a constantly mutating environment.
Your duties will include but not limited to the following
With exemplarity and by sharing Believe’s driving forces in your daily relations and activitiesSet guidelines, strategy, and objectives to improve performanceSupport your team by identifying improvement needs Services execution and management of our portfolio of artists and labelsIdentify appropriate KPIs to measure customer success and revenue growth and ensure regular reportingDefine actions plan when needed to reinforce customer successOversee takedowns, claims, and proper monetization of all contentEnsure cross-functional collaboration with the Editorial and Marketing Partnership and Video Channel Management team to optimize flawless execution Reinforce artists and labels success resulting in renewal of contracts and upsellsSupervision and execution of business reviews for top clientsEscalate client feedback and contribute to overall services improvementEducate labels and artists on deliverablesDevelop and maintain year on year customer gross revenueSell services which meet artist and/or label needs and potential
Qualifications
Fluent English is mandatory to succeed in your role as part of a global company. Spain and French can be a plus You have a proven track record in account management and a deep knowledge of client portfolio management A solid network in the music industry is a strong plus You are passionate about technology, data, and artists / labels development
Additional Information
