Sales Support Representative

hace 5 meses

Zapopan, México Quantum Corporation A tiempo completo

Quantum is a leading expert in scale-out storage, archive and data protection, providing intelligent solutions for capturing, sharing and preserving digital assets over the entire data lifecycle. We help customers maximize the value of these assets to achieve their goals, whether it's top movie studios looking to create the next blockbuster, researchers working to accelerate scientific discoveries, or small businesses trying to streamline their operations. With a comprehensive portfolio of best-in-class disk, tape, and software solutions for physical, virtual and cloud environments, we enable customers to address their most demanding workflow challenges and opportunities. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management. 

We’re looking for an energetic candidate to join our team in our new and growing Zapopan, MX office. We support a fast-paced sales organization and are constantly learning and being challenged. If you are a team-player who likes to work cross-functionally, and wants to break into the technology industry, apply today.


This role is to be based in our Zapopan office and offers a hybrid working schedule, with at least three days per week spent in the office. 

Job Duties:

Initiates and coordinates the processing of sales orders.  Monitors sales order system to ensure accurate receipt and booking of sales orders.  Tracks sales shipment, delivery, billing, and backlog activities, providing internal sales reports when necessary.  Responds to inquiries regarding status of orders and resolves customer order difficulties.  Prepare customer pricing and proposals for identified opportunities.  Ensure that all quotes are completed in a timely and consistent matter. 

Job Requirements:

2-4 years Order Entry experience, or 3 years general office, accounting, or customer service experience.  The ability to understand technical, complex solutions and products is of great value to us.  Must be professional and dependable, able to deal with both internal and external customer inquiries, very detail oriented data entry, proven ability to troubleshoot to resolution, strong systems skills.  Professional communication skills and business etiquette required, able to multi-task and be proactive, must be able to efficiently organize, demonstrate a customer first perspective.  Exceptional communication skills. Strong English language skills, written and verbal required.  Knowledge of Microsoft Office software (Word, Excel, Outlook). Knowledge of Quantum products is a plus.  Working knowledge of Secondary Storage (backup and archival) is a plus.  Knowledge of Microsoft Dynamics 365, Oracle ERP, and/or is a plus. 

Essential Functions:

Must be able to sit for several hours in a row.  Must be able to talk on the telephone for several hours in a row.  Must be able to type and provide accuracy with details.  Must be able to take criticism and act courteously with internal and external customers.  Must be able to work well alone and as part of a team.  Must be able to effectively manage and prioritize multiple demands/tasks.  Must be able to work overtime during some periods throughout the year (ex. end of quarter).

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