Customer Service Account Manager
hace 6 meses
Description
:• Provide excellent customer service for their orders, compliance with the delivery time and quantity specified by them.
• Receive, enter and track all purchase orders sent by clients in Oracle until the day of delivery.
• Request transportation for delivery of finished product to different clients.
• Make the load schedule per day for Warehouse
• Constant communication with the client and their distribution centers.
• Be the communication link between the client and different areas of the plant to better satisfy their needs.
• Follow up on customer complaints and returns until they are closed satisfactorily by the customer. • Prevent in advance any situation that may affect the client in conjunction with planning.
• Optimize transportation, reduce costs, organize delivery appointments, etc.
• Support Sales Manager with information related to deliveries, costs or meetings and conferences related to the client.
• Receive the samples and the request from quality and coordinate the preparation of samples for shipment to the client.
• Carry out satisfaction surveys of the service, product, deliveries periodically to customers.
• Coordination with the different areas to ensure the delivery of those products or services
• Carry out activities and seek to give the extra for a great customer experience.
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