![Webdox Latam](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager México
hace 2 semanas
**Únete a Webdox y sé parte de la revolución en la gestión de contratos**
En Webdox, tenemos un gran propósito: ayudar a nuestros clientes a lograr relaciones de negocio justas, eficientes y transparentes. Estamos presentes en más de 13 países de LATAM y contamos con una cartera de más de 500 clientes. Somos la solución CLM líder de Latinoamérica y, como un equipo enfocado en la excelencia, queremos llegar al top global.
**El núcleo de Webdox**
- Nuestros Webdoxians son la clave para el éxito ✨. Somos un equipo altamente motivado, ambicioso y que siempre busca la excelencia y soluciones ágiles. Aquí, las buenas ideas son las que triunfan. Valoramos la innovación y las propuestas que nos permitan enfrentar desafíos y alcanzar grandes logros.
**_Súmate a este equipo con energía termonuclear_**
**¿De qué trata el desafío?**:
- Nuestro equipo de **Customer Success** está buscando a su siguiente **Customer Success Manager** de nuestra cartera de **Small & Medium Business**. Este rol velará por la experiência y satisfacción de nuestros clientes, ayudándolos a alcanzar su máximo potencial y actuando como su partner estratégico en Webdox.
**¿Qué tendrás que hacer?**
- **Asegurar la Retención de Clientes**: Mantener una alta tasa de retención en tu cartera de clientes, garantizando su satisfacción y lealtad.
- **Ser la Voz del Cliente**: Actuar como el punto de contacto principal para tu cartera asignada, proporcionando apoyo adicional y representando sus necesidades dentro de Webdox.
- **Trabajar con Marketing y Producto**: Colaborar con los equipos de Marketing y Producto para identificar y mejorar los aspectos clave que aseguren la adopción y el éxito del cliente.
- **Monitorear Métricas Clave**: Realizar el levantamiento y seguimiento de métricas esenciales relacionadas con el uso, problemas y otros aspectos críticos de tu cartera asignada.
- **Desarrollar Product Tours y Campañas**: Crear y ejecutar tours de productos y campañas masivas para impulsar el uso de la plataforma y mejorar la experiência del usuario.
- **Levantar Inputs para Mejora Continua**: Recoger y comunicar patrones y feedback de los clientes relacionados con producto y soporte para contribuir a la mejora continua.
**¿Qué necesitamos de ti?**:
- Que cuentes con 2 a 3 años de experiência en roles de Customer Success Manager o símil.
- Experiência en empresas de tecnología y SaaS.
- Experiência en negocios B2B.
- Obsesión por el cliente.
- Comunicación efectiva.
**¿Qué encontrarás en Webdox?**:
- Te encontrarás con un equipo de energía termonuclear ¿Qué significa esto? Un equipo enfocado en la excelencia, buscando oportunidades de mejoras y que promueve la creatividad e innovación.
- Además, nos encanta lograr el equilibrio entre lo profesional / personal, por lo que tenemos los siguientes beneficios:
- Feliz cumpleaños para ti El día libre de tu cumpleaños.
- Horario flexible, trabajamos por objetivos.
- Cobertura de salud.
- Entregamos equipo de última generación.
- Vacaciones extras.
- Entre otros
**Flexible hours**
Flexible schedule and freedom for attending family needs or personal errands.
**Health coverage**
Webdox pays or copays health insurance for employees.
**Computer provided**
Webdox provides a computer for your work.
**Informal dress code**
No dress code is enforced.
**Vacation over legal**
Webdox gives you paid vacations over the legal minimum.
**Remote work policy**:
***
**Hybrid**
This job takes place some days from home and others at the office in Ciudad de México (Mexico).
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