Customer Success
hace 2 semanas
Join to apply for the Customer Success - Team Manager role at Canonical . Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is a pioneer of global distributed collaboration with 1000+ colleagues in 70+ countries and very few office‑based roles. Location This is a globally remote role. Responsibilities Strategic planning and analysis: prepare communication plans and internal messages, review key performance indicators and metrics, develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross‑sells, and increase overall customer success. Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention and work closely with your team members to ensure timely resolution. Team management: guide and support team members, conduct regular performance reviews, celebrate excellence, recognise achievements, and set goals for individual growth. Cross‑functional collaboration: collaborate with Sales, Marketing, Product Development and Support to align on customer needs, share feedback and coordinate efforts to drive customer success. Documentation and reporting: build and document content with your team and manager, ensuring quality and attention to detail. Qualifications Excellent academic results at school and university. Bachelor's or equivalent degree in Business, Communication, STEM or related field. Knowledge and passion for Customer Success, revenue management and technology; experience in SaaS or software industries. Track record of delivering exceptional Customer Success results. Commitment to continuous learning and improvement – curious, flexible, scientific. Creative problem‑solving and cross‑team collaboration. Experience growing and developing a CSM team. Hands‑on approach to using data to drive team activities and continuous improvement. Willingness to travel up to four times a year for internal events. Nice‑to‑have skills Proficiency (written and spoken) in any of the following languages – Japanese, Korean, Spanish, Portuguese, German, French, Italian – alongside an excellent command of English. Benefits Distributed work environment with twice‑yearly in‑person team sprints. Personal learning and development budget of USD 2,000 per year. Annual compensation review with performance‑driven bonus. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues. Priority Pass for travel and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global shift to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. Canonical recruits on a global basis and sets a very high standard for people joining the company, expecting excellence to succeed. Equal Opportunity Employer Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
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