Customer Success Manager
hace 3 semanas
Overview We are looking for a Customer Success Manager to join our team and own the adoption, retention, and growth of existing customer locations. This role plays a critical part in ensuring long-term customer satisfaction, maximizing retention, and identifying expansion opportunities across a portfolio of assigned accounts. This is a highly relationship-driven role, ideal for someone who enjoys working closely with customers, analyzing usage and health metrics, and proactively addressing risks while collaborating cross-functionally with Growth and internal teams. Responsibilities Customer Onboarding & Adoption Partner with the onboarding team to ensure new locations are fully onboarded, trained, and actively using the platform within established timelines. Support customers during early adoption to drive long-term success Account Management & Retention Own the health of assigned accounts by maintaining strong relationships, proactively managing renewals, and identifying potential risks early. Work to improve overall customer health and retention across your portfolio Quarterly Business Reviews (QBRs) Prepare and deliver QBRs that highlight product usage, outcomes, adoption trends, and potential growth opportunities. Present insights and recommendations to customer leadership teams Customer Engagement Maintain regular, value-driven communication with customers through meetings, check-ins, and personalized outreach. Ensure customers feel supported, informed, and confident in the value they receive. Cross-Functional Collaboration Collaborate closely with Growth Managers and Pipeline & Programs teams to support multi-location expansions, upsell opportunities, and risk mitigation strategies for at-risk accounts Account Rescue & Risk Management Identify accounts in severe or at-risk status and actively work on recovery plans to improve engagement, usage, and overall health Requirements Experience in Customer Success, Account Management, Client Services, or a related role Strong customer-facing communication skills Ability to manage multiple accounts and priorities simultaneously Comfort working with metrics, dashboards, and customer usage data Proven ability to collaborate cross-functionally Strong problem-solving and relationship-building skills Experience supporting multi-location or enterprise customers Background in SaaS, healthcare, senior living, or technology-enabled services Experience leading QBRs or executive-level customer conversations Advanced English Located in Guadalajara and open to a 3x2 hybrid setting (Must) Benefits Christmas Bonus: 30 days, to be paid in December
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Customer Success Manager
hace 3 semanas
WorkFromHome, México TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN , a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager , you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships...
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Customer Success Manager
hace 4 semanas
WorkFromHome, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Project Manager
hace 5 días
WorkFromHome, México SPC Pro A tiempo completoOverview SPC Pro San Pedro Garza García, Nuevo León, Mexico ¡Estamos buscando un/a Project Manager / Customer Success Manager en Monterrey! Sobre SPC Pro: Somos expertos en Control Estadístico de Procesos (SPC) e Industria 4.0 , con más de 20 años de experiencia y presencia en más de 17 países. Hemos realizado más de 30,000 implementaciones exitosas...
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Customer Success Manager
hace 2 semanas
WorkFromHome, México Nysonian A tiempo completoCustomer Success Manager / Gerente de Éxito del Cliente Location: Remote (Mexico) | Full-Time | Remote/Hybrid OptionDepartment: Customer Experience & OperationsReports To: Director of Customer Experience About Nysonian At Nysonian , we exist to build the next generation of global lifestyle brands that inspire how people travel, move, and live. Our portfolio...
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Customer Success
hace 2 semanas
WorkFromHome, México Canonical Group Ltd A tiempo completoOverview Home Based - Americas; Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include world-leading public cloud...
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Customer Success Manager
hace 2 semanas
WorkFromHome, México EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer Success Manager
hace 4 semanas
WorkFromHome, México Amplify A tiempo completoCustomer Success Manager at Amplify About Amplify At Amplify, we’re enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce...
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Customer success manager
hace 2 semanas
WorkFromHome, México Ecaresoft Inc. A tiempo completoWe’re looking for a Customer Success Manager If you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for you! We are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team. We are...
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Customer Success Manager
hace 4 semanas
WorkFromHome, México RELEX Solutions A tiempo completoWe are now looking for a full-time Customer Success Manager – US LATAM (Remote) to join our RELEX family in the US! You’ll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our...
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Graduate Customer Success Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
