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Customer Service Lead 3PL

hace 1 mes

baja california, México MMS, S.A. DE C.V. A tiempo completo

Job Description

This is a full-time role for a Customer Service Lead at Integrated 3PL.

The Customer Service Lead is our founding member for customer support.

Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone/written etiquette.

Qualifications

  • 1 Year plus experience with Import/Exports Operations.
  • Proven Knowledge on Legislation in Foreign Trade Business.
  • Customs Experience is an asset.
  • English fluency.
  • Working knowledge of Microsoft Office, Excel skills, Windows.
  • A background in logistics, e-commerce, or supply chain management is a plus.

Duties and Responsibilities:

  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management, and special projects.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Excellent multitasking skills within their workspace as well as computer software programs, ERP system, and WMS.
  • Professional representative of our company that other employees look up to.
  • This position is responsible for accurately creating all SKU’s in the database system (ERP-WMS).
  • Overview ASN data entry for all shipments SKU’s in WMS.
  • Perform other duties as assigned on multiple warehouses and offices.
  • Excellent customer service skills and ability to generate and follow up on sales leads.
  • Ability to identify, develop and implement process improvement initiatives.
  • Demonstrated problem-solving, organization skills with attention to detail.
  • Strong attention to detail and ability to handle multiple tasks.
  • Strong team player with the ability to work independently.
  • Flexible for work on weekends and holidays as required.
  • Travel will be required to our office locations.
  • Valid passport and VISA.

Job Requirements:

  • High quality written and verbal communication skills.
  • Ability to adapt to changes in the work environment.
  • Accurate and able to produce quality work.
  • Dependability.
  • Problem solver.
  • Ability to work in teams and open to others’ views.
  • Show respect toward others with cultural differences.
  • Quality decision making.
  • Inventory management.
  • Knowledge of database software, internet software, order processing systems, spreadsheet software, and word processing software.

Education/Experience

  • Bachelor's degree in Business Administration or related field.
  • Previous customer service or call center experience required.
  • CTPAT understanding.

Mathematical Skills:

  • Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills:

  • Knowledge of database software, internet software, order processing systems, and Microsoft software.

Location: Tijuana Baja California Resident.

Employment Type: Full-time

Work Shift:

  • Day Shift

Application Questions:

  • Do you have a valid USA VISA and Passport?

Language:

  • Advanced English (Preferred)

Workplace: On-site employment.

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