Principal Help Desk

hace 5 días

Ciudad de México AMS A tiempo completo

**About Us**:**Join our World of Talent.**Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry.Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.**The Role**:- We are looking for a Help Desk Coordinator to provide technical support. You will be solving fundamental technical problems, and support all assigned areas. The goal is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.- We're looking to hire a **Principal Technical Support agent** with 4+ years of experience in Monterrey or Mexico City.**It's a fixed term contract (three months).****Key Accountabilities**:**What you’ll be doing**:- Take ownership and responsibility for managing high complexity support tickets and queries.- Provide 2nd/3rd line support- Ensure all tickets and queries that come into the team are accurately and securely processed within the ServiceNow to agreed SLA’s- Manage and own ad hoc technology projects- Provide continual process improvement across the team and function- Recording and managing all information/data and actions/tasks.- Building and maintaining strong working relationships within the team and with Internal Technology.- Providing administrative support.- Manage changes and configurations in the systems.**Skills & Experience**:**You’ll need to demonstrate**:- Minimum 4 years of experience in IT helpdesk- Strong IT skills and computer literacy- Ability to manage and organize your own workload- Proactive problem-solving skills- Good knowledge of Excel- Experience with ATS support is a plus- Experience with SmartRecruiters is a plus**Other**:**Why AMS?**At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.**We offer**:- Full training and support- High value and challenging work- A vibrant, diverse, and collaborative culture- Flexible working- A competitive reward and benefits package*- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies- Details may vary slightly depending on your location, local labor law, etc.**Our culture of inclusion and belonging.****Details**:**Reference**: AMS24608- **Closing**: 04/03/2025- **Location**: Mexico, Mexico City / Mexico, Monterrey- **Schedule**: Full Time- **Business area**: IT Information Technology- **Sector**: Technology- **Employment Type**: Fixed Term Contract

  • Help Desk Analyst

    hace 2 semanas

    Ciudad de México Ria A tiempo completo

    Our OpportunityRia is looking for a Help Desk Analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a Help Desk Analyst, you will report directly to the Help Desk Supervisor. This position will be for an FxOnline Project.Key responsibilities include:- Make outgoing calls providing...

  • IT Help Desk

    hace 2 semanas

    Ciudad de México, Ciudad de México Irium A tiempo completo

    Irium México es una empresa española con sede en Madrid, España y contamos con oficinas en México y Colombia, somos una consultora dedicada al área de tecnologías de la información. En México atendemos clientes como IECISA, INDRA, CAPGEMINI, IBM, entre otros, con ellos llevamos diferentes proyectos tanto para SEGOB como para el sector Bancario como...

  • IT Help Desk

    hace 2 semanas

    Ciudad de México Flexis A tiempo completo

    **Job description**IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.1+ years of experience working for a Managed Service...

  • Help Desk

    hace 3 semanas

    Naucalpan de Juárez, México Jungla Koala A tiempo completo

    **HELP DESK****Perfil**:Escolaridad: Ing.Sistemas, Lic. Informática o a finExperiência 2 años en puesto a finConocimientos:1. soporte técnico o Help Desk.2. Conocimiento práctico de sistemas de gestión de tickets.3. Experiência deseable en el uso de JIRA u otros sistemas de seguimiento de problemas.Habilidades: Orientación al cliente y habilidades...

  • Analista Help Desk

    hace 2 semanas

    México GG Sistemas del Norte, S.A. de C.V. A tiempo completo

    Somos una empresa mexicana que inició operaciones en Julio de 1992 surgiendo por la necesidad de cubrir las demandas en Servicios de Ingeniería y Construcción de un mercado mal atendido en el sector Industrial dentro de Cd. Juárez, Chihuahua. Los esfuerzos y la creciente demanda de nuestros clientes han sido nuestros motores para expandir nuestra...

  • Analista Help Desk

    hace 2 semanas

    Ciudad de México Sinttecom A tiempo completo

    VACANTE HELP DESK¡¡ÚNETE A NUESTRO EQUIPO!!- Trabajo de Lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.- Preparatoria terminada- Conocimiento de Software, Web y Conocimiento en Terminales Punto de Venta Bancarias.- Facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.- No es necesario tener...

  • Help Desk

    hace 2 semanas

    Ciudad de México Stefanini México A tiempo completo

    ¡Be a part of **Stefanini**!At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.**Requirements**:- 1+ year as Help Desk- English advanced knowledge- Knowledge in Software and Hardware- Availability to provide service 24/7- Experience in technical support by chat and telephone- Knowledge of...

  • Help Desk

    hace 2 semanas

    Ciudad de México Sferea A tiempo completo

    Sferea es una empresa 100% mexicana líder en el Desarrollo de Aplicaciones Móviles. Nuestra misión es transformar ideas y necesidades empresariales en experiências digitales móviles y web. En Sferea ¡Estamos en constante crecimiento! y buscamos a profesionales talentosos, comprometidos e innovadores para construir las Apps exitosas que son utilizadas...

  • Help Desk

    hace 1 semana

    México Wipro Limited A tiempo completo

    Job Description- **- Job Title: Help Desk- Req Id: 99313- City: Mexico City- State/Province: Estado De Mexico- Posting Start Date: 10/31/25-- Job Description:**Help Desk**:- **Role Objective**:- Provide first-level technical support to Novartis internal users, resolving issues related to hardware, software, access, collaboration tools, and connectivity. The...

  • Help Desk

    hace 2 semanas

    México Wipro Limited A tiempo completo

    Job Description - **- Job Title: Help Desk- Req Id: 99313- City: Mexico City- State/Province: Estado De Mexico- Posting Start Date: 10/31/25- - Job Description:**Help Desk**: - **Role Objective**: - Provide first-level technical support to Novartis internal users, resolving issues related to hardware, software, access, collaboration tools, and...