Sales Support Specialist

hace 4 semanas

Apodaca, México ABB A tiempo completo

**Sales Support Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.**This position reports to**:Sales Support Manager - Customer support**Your responsibilities**:- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.- Ensures a positive customer experience throughout the entire process.- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.- Tracks regular sales performance against the target and shares insights with the management.**Your background**:- Bachelor’s Degree in Electrical, Mechanical or Electromechanical Engineering.- Four years of experience in Customer support.- Knowledge and experience in Portfolio Management, Business Strategy and Market Intelligence.- Experience in Manufacturing, Cost Accounting and Finance.- Experience working with some ERP as SAP FICO model, Microsoft Office (advanced Excel).- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.- Advanced English level.**More about us**:

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