Customer Experience Lead

**What you will do**The Customer Service Team Lead is a key managerial position responsible for ensuring robust control and governance across Customer Services. You will lead, guide, and ensure the delivery of exceptional standards and performance within your team, contributing to customer experience initiatives and operational performance enhancements.**How...

This position focuses on enhancing customer relationships and driving sales performance while ensuring a high level of customer satisfaction.**Key Responsibilities**- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements.- **Sales Strategy**: Implement sales strategies that...

CompanyBienes Inmuebles.Role DescriptionThis is a full-time hybrid role for a Lead Manager, based in Garza García, NLE, with the flexibility to work from home on certain days. The Lead Manager will oversee the lead management strategy and processes, ensuring timely and effective handling of potential leads. Responsibilities include analyzing lead...

**What will you do?**- Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service performance,...

**What will you do?** - Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service...

A leading automotive manufacturer is seeking a Tesla Advisor in Mexico. This entry-level role emphasizes delivering excellent customer experiences from showroom to delivery. Candidates must have at least a year of customer service or sales experience, be detail-oriented, and possess strong communication skills in English and Spanish. Valid driver's license...

**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...

**Job Title**: Director Customer Service**Location**: Monterrey, Mexico**Company**: Johnson Controls International (JCI)**What you will do**:The Director of Customer Service is responsible for leading and developing the customer service strategy of Johnson Controls. This role involves overseeing customer care operations, ensuring customer satisfaction, and...

A leading software company in San Pedro Garza García is looking for a Senior Customer Solution Adoption Specialist. This role involves managing critical customer situations, collaborating with various internal stakeholders, and ensuring customer satisfaction. Ideal candidates will have over 7 years in customer engagement roles, strong analytical skills, and...

A leading software company in San Pedro Garza García is looking for a Senior Customer Solution Adoption Specialist. This role involves managing critical customer situations, collaborating with various internal stakeholders, and ensuring customer satisfaction. Ideal candidates will have over 7 years in customer engagement roles, strong analytical skills, and...