Service Desk Analyst
hace 2 semanas
**Position**: Service Desk Analyst**Reporting to** : IT Lead, Mexico Service Desk**Position Description/Responsibilities**:- Hardware and software support and installation- Installation of operating system images to new computer equipment- Collaborate with other IT groups for seeking resolution of reported issues- Administration, creation, and configuration of accounts in Active Directory- Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access- Administration, creation, and configuration of ERP accounts- Assign/remove antivirus tools- Patch Management and Software Deployment- Contact printer provider for printer support or request for printer toners- Maintain IT Assets System and Software Inventory- Provide high quality first level support and response to the end user- Complete all task in a timely manner to meet given SLAs- Provide updates to customer for their reported issues regularly, including ticket approvals- Track tickets status and ensure they are getting attention from other IT groups in timely matter- Run monitoring reports for usage, performance, and availability- Extensively research and document customer technical issues- Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence- Position shall provide support globally- Assign tickets to the respective level 3 support team when escalations are needed- Provide other job duties requested by manager on an as needed basis**Qualifications/Requirements**:- University Degree- 7-8+ years’ experience of working on a global help/service desk Level 1 (low level support) and higher support OR- 4+ years' experience technical support level 2 and higher (troubleshooting/problem solving skill) and higher (admin rights) i.e. (Power shell Script, Advanced troubleshooting, advanced rights/access etc.)**Position requires skills in the following areas as appropriate**:- Experience in using helpdesk ticketing system- Office 365 and SharePoint experience- Automation for current IT processes, enhancing the current processes- Good knowledge of ITIL based Incident/Change/Problem management- Outstanding written and verbal communication skills in English, Bilingual preferred- Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely mannerFirst Brands Group is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is valued. Employment decisions at FBG are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex, or age. All qualified applicants will be considered for employment without regard to the above forementioned as well as, gender, gender identity family/marital status, sexual orientation, national origin, age, past or present military veteran status, or any other non-merit based or legally protected grounds. FBG will not tolerate discrimination or harassment based on any of these grounds or characteristics.
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Service Desk
hace 4 semanas
San Miguel Chapultepec I Sección, México GFT Technologies SE A tiempo completo**¿Que buscamos?**Service Desk Analyst**Tus principales responsabilidades a desarrollar**:- diagnoses and resolve first level technical and software issues- research questions using available information resources- advise user on appropriate action- follows standard Service Desk procedures- logs all Service Desk interactions- administers Service Desk...
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Agente de Service Desk Nocturno
hace 7 días
San Pedro Garza García, México Open Service A tiempo completoSomos una empresa 100% mexicana, con más de 30 años de experiência en el mercado, brindando soluciones de valor en Tecnologías de la Información. Nuestra misión es apoyar a nuestros clientes a alcanzar sus objetivos mediante servicios confiables, eficientes y personalizados. Como parte de nuestro crecimiento, actualmente estamos contratando para la...
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Agente de Service Desk Nocturno
hace 2 semanas
San Pedro Garza García, N. L., México Open Service A tiempo completoSomos una empresa 100% mexicana, con más de 30 años de experiencia en el mercado, brindando soluciones de valor en Tecnologías de la Información. Nuestra misión es apoyar a nuestros clientes a alcanzar sus objetivos mediante servicios confiables, eficientes y personalizados. Como parte de nuestro crecimiento, actualmente estamos contratando para la...
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Service Desk Analyst
hace 3 semanas
San Pedro Garza García, México First Brands Group A tiempo completo**Position**: Service Desk Analyst**Reporting to** : IT Lead, Mexico Service Desk**Position Description/Responsibilities**:- Hardware and software support and installation- Installation of operating system images to new computer equipment- Collaborate with other IT groups for seeking resolution of reported issues- Administration, creation, and configuration...
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Agente de Service Desk Nocturno
hace 1 semana
San Pedro Garza García, Nuevo León, México Open Service A tiempo completoDescripción del puesto Somos una empresa 100% mexicana, con más de 30 años de experiencia en el mercado, brindando soluciones de valor en Tecnologías de la Información. Nuestra misión es apoyar a nuestros clientes a alcanzar sus objetivos mediante servicios confiables, eficientes y personalizados. Como parte de nuestro crecimiento, actualmente estamos...
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Service Desk
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San Antonio Tecómitl, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities - Maintains daily communication with the team and hits productivity standards. - Receive incoming...
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Asesor de Service Desk
hace 2 semanas
San José Insurgentes, México GA TECH SOLUTIONS A tiempo completo**GA** se encarga de desarrollar e integrar soluciones a nível _hardware, software, consultoría especializada, mesa de ayuda y servicios de mantenimiento preventivo y correctivo_ para **Puntos de Venta, Kioscos, Tabletas, Impresoras y Cajones de dinero** en el sector Restaurantero, Hotelero y Entretenimiento en todo LATAM.**Estamos en búsqueda de talento...
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Ecommerce IT Service Desk Supervisor Mérida
hace 6 días
San Miguel de Cozumel, México Reclutamiento IT A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con experiência Soporte Ecommerce a usuario final en cualquier plataforma...
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Service Desk
hace 3 semanas
San Pedro Garza García, México Movit Sg A tiempo completo_¡Únete a MovIT!_ Nuestro Expertise: Implementaciones SAP GROW, Proyectos Llave en Mano, Fábrica de Software y Staffing TI.**Vacante: Ingeniero de Service Desk****Modalidad**: PRESENCIAL - Av.Lázaro Cárdenas ****, San Pedro Garza García, N.L.- **Duración**:_ _1 mes (Disponibilidad Inmediata)_**Buscamos a alguien con**:? **Experiência en redes Capa...
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Service Desk Agent
hace 4 días
San José Alburquerque, México Allied Digital Services, LLC A tiempo completoThe position of **Service Desk Engineer** **I** assist end-users in identifying and solving problems related to computer hardware, software and other items via the telephone and remote desktop support. - ESSENTIAL DUTY_ 1. **Interface with end-users to provide problem resolution**via the telephone and remote desktop support for **hardware, software, and...
