Csr Retention Specialist

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **Elite Insurance Group** | CSR Retention Specialist.****THE POSITION**In the role of the CSR-Inbound Rep, you will be answering incoming calls from customers, lenders, loan processors, and insurance reps.**WHAT YOU WILL DO**:- Processing light servicing requests including Mortgagee Clause changes, Document requests, and answering ordinary questions.- Sending requests to Licensed CSR Team including Rewrites, effective date changes, and coverage counseling.- Transferring clients to carriers who service their own policies after inception.- Redirecting customers to their AOR in case policies need to be bound or have issues the CSR licensed team cannot take care of.- Offer re-shop options in case necessary and bundle options to every customer that might apply.**WHAT TO EXPECT**:- **Quick recruitment process** through video calls.- **Pay**:an attractive base pay rate per hour.- **Bonuses**: Based on Attendance, QA, and Turnaround time for tasks- $25.00 per pay period if tasks are completed within the 24/48 hours TAT- $25.00 per pay period if QA score is 85 or higher- $25.00 per pay period if Attendance is satisfactory.- **Training**:paid initial training, as well as on-going training to help you develop in your role and career.- **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- **Support**:You're working from home but not alone Your team is available in real-time to help you be successful- **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you**WHAT YOU BRING**:- Excellent verbal and written skills | Accents allowed / Spanish- Strong interpersonal skills- Strong customer service background- Excellent time management- Proficiency with Microsoft Suite (Outlook, Word, Excel, and PowerPoint)- Multitasking- Open to feedback- Problem-solving skills- Excellent listening comprehension- **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- **Equipment**:a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.**#LI-MG1****#LI-DNI****What's next?**Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.